NHTSA Complaint #10460324 — 2012 HYUNDAI VELOSTER

ORIGINAL EMAIL SENT TO HYUNDAI MOTORS USA "DEAR HYUNDAI MOTORS USA, I HAVE VISITED THE DEALERSHIP WITH MY NEW VELOSTER FOR TWO ISSUES ON THE CAR. I WAS ADVISED TO CONTACT YOU TO OPEN A CASE AS THE DEALER WOULD NOT ATTEMPT TO FIX THE ISSUES AS THERE IS NO RECALLS OR SERVICE BULLETINS. HERE ARE THE FOLLOWING PROBLEMS I HAVE NOTIFIED THE D EALER OF AND THOSE THAT NEED TO BE FIXED. 1) SERIOUS ISSUE! WHEN BRAKING UNDER HEAVY CONDITIONS, BOTH ABS AND NON ABS CASES, THE CAR SWERVES AND/OR LOSES IT'S 'REAR' TO EITHER LEFT OR RIGHT. I'VE BRAKED HARD SEVERAL TIMES AND IT FEELS LIKE THE REAR END IS GIVING OUT. DURING ABS CONDITIONS, THE CAR SWERVES LIKE IT'S A RWD DRIVEN VEHICLE. THIS IS NOT ONLY SCARY AS A CONSUMER BUT DANGEROUS TO OTHERS. IF THERE IS ANY CONDENSATION ON THE ROAD WHILE BRAKING AND THE LEANING TO ONE SIDE OCCURS AND/OR SWERVING, I COULD HYDROPLANE AND CAUSE A MAJOR ACCIDENT BECAUSE OF A MECHANICAL DEFECT. I HAVE DONE MY OWN RESEARCH AND SPOKEN TO OTHER VELOSTER OWNERS AS WELL. THEY HAVE MENTIONED THEY HAVE THE SAME PROBLEM AND THEIR DEALER HAS ORDERED AND REPLACED ONE OF THE REAR BRAKE CALIPERS TO SOLVE THE PROBLEM. I INFORMED MY SERVICE ADVISOR & THE MECHANIC OF THIS ISSUE ON 3 SEPARATE TEST DRIVES. 1 TEST DRIVE WITH SERVICE ADVISOR IN MY VELOSTER, 1 WITH THE MECHANIC IN MY VELOSTER & 1 IN ANOTHER NEW VELOSTER WITH THE MECHANIC. IN ALL CASES THE VEHICLE SWERVED OR FELT LIKE THE REAR END WAS COMING LOSE. PLEASE HAVE THIS ISSUE FIXED AND PROVIDE CUSTOMER SERVICE. I WAS VERY DISAPPOINTED TO LEARN THAT I HAVE TO WRITE YOU PRIOR TO THE DEALER SERVICING MY VEHICLE. I WILL BE COOPERATIVE IN THIS ISSUE AND LOOK FORWARD TO A SOLUTION. *TR