NHTSA Complaint #10459681 — 2011 FORD FUSION

YESTERDAY, AS I WAS DRIVING UP AN ON RAMP, MY ADVANCE TRAC LIGHT AND ALARM CAME ON AND THE POWER STEERING FAILED. STEERING WAS VERY DIFFICULT AS THE STEERING WHEEL WAS BASICALLY FROZEN. I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD.I TURNED THE CAR OFF AND BACK ON AND EVERYTHING SEEMED TO GO BACK TO NORMAL AND THE POWER STEERING WORKED. TODAY I TOOK IT TO A DEALER TO GET IT REPAIRED. AT FIRST THEY TOLD ME MY CAR MUST HAVE STALLED WHILE I WAS DRIVING AND THEY REPLACED THE THROTTLE BODY. I INSISTED THE CAR DID NOT STALL OR TURN OFF OR DECELERATE AND THAT ONLY THE POWER STEERING WAS NOT WORKING. I LEFT THE DEALERSHIP. LATER IN THE DAY THEY CONTACTED ME AFTER DISCUSSING THE PROBLEM WITH SOME PEERS, THEY REALIZED WHAT THE PROBLEM WAS AND ASKED ME TO RETURN. I TOOK IT BACK AND THEY TOLD ME I WOULD NEED THE POWER STEERING RACK REPLACED. I'M REALLY SURPRISED THAT THERE HAS NOT BEEN A RECALL--IN DOING A GOOGLE SEARCH, I SEE THAT IT IS NOT A NEW PROBLEM WITH FUSIONS AND IT HAS HAPPENED TO QUITE A FEW PEOPLE. I SPOKE TO 2 COLLEAGUES TODAY WITH THE SAME CAR WHO ALSO HAD THEIR POWER STEERING MALFUNCTION. *TR