NHTSA Complaint #10459679 — 2009 HONDA CIVIC

1.)TAKEN CARE CAR WELL SINCE PURCHASING NEW 2.)HONDA NOT START IN MORNING 1A.) NO RESPONSE FROM CAR WHEN TURN KEY 3.)AAA PERSONNEL ARRIVED TO JUMP BATTERY 4.)BATTERY JUMPED- ON SPOT E-DIAGNOSTIC CHECK PERFORMED 3A.) DIAGNOSTIC REVEALED BATTERY ?DRAIN? 5.)WHILE BEING CHECKED WITH TECHNICIAN ENGINE ?HISSED? & CAR TURNED OFF 4A.) ATTEMPTED TO START CAR- HARD START, HISS AND SHUTDOWN 6.)TOOK CAR TO INDEPENDENT MECHANIC 6A.) MECHANIC PERFORMED THOROUGH DIAGNOSTIC CHECK 6B.) DIAGNOSTIC CHECK REVEAL PROBLEMS COULD BE ONE/MORE OF FOLLOWING: FUSE, WIRE, BATTERY, COMPUTER OR COMPUTER SOFTWARE. 6C.) MECHANIC FELT HE NARROWED TO BATTERY, COMPUTER AND/OR COMPUTER SOFTWARE 6D.) BATTERY WAS CHANGED AND CAR TESTED. CAR PERFORMED AS SHOULD (1/2 DAY) 6E.) MECHANIC ADVISED TO LISTEN TO CAR AFTER TURNING OFF ENGINE AS CAR STILL MAY BE RUNNING. IF ENGINE STILL RUNNING MECHANIC ADVISED PROBLEM DEEPER THAN BATTERY 6F.) MECHANIC ALSO FOUND PROBLEMS WITH ENGINE RUNNING TOO HOT/LONG, FREON & COOLANT BEING USED AT HIGH RATE. MECHANIC REFILLED FREON. 7.)2 DAYS AFTER BATTERY CHANGE, TOOK KEY OUT OF IGNITION, CAR ENGINE/FANS STILL RUNNING 2-3 MINUTES AFTER 8.)TOOK CAR TO HONDA DEALER (WHERE PURCHASED). DEALER MECHANIC PERFORMED DIAGNOSTIC CHECK. 8A.) HONDA MECHANIC STATED DIAGNOSTIC CHECK REVEALED DEFECT WITH ?WHOLE CAR? COMPUTER SOFTWARE 8B.) HONDA MECHANIC STATED DEFECT CAUSED THE ENGINE TO HAVE DIFFICULTY SELF-REGULATING (E.G. TOO MUCH/LITTLE COOLANT AND FREON RUN HIGHER/HOTTER IN ADDITION TO RUNNING AFTER KEY TAKEN OUT OF IGNITION (AS STATED EARLIER)) 8C.) TO PATCH, HONDA MECHANIC DOWNLOADED ?NEW SOFTWARE? TO CAR COMPUTER 8D.) NEW SOFTWARE WAS SUPPOSED REGULATE ENGINE 9.)FOLLOWING WEEK ENGINE HAD HARD START 10.)THIS WEEK (21-25 MAY 2012) ENGINE NOT STOP AFTER REMOVING KEY FROM IGNITION FOR SEVERAL MINUTES (6E- ABOVE). *TR