NHTSA Complaint #10459413 — 2007 INFINITI M

2011 INFINITI M37X. CONSUMER WRITES IN REGARDS TO FAILED VOICE RECOGNITION BLUETOOTH SYSTEM *TGW THE CONSUMER STATED WHEN HE ATTEMPTED TO SYNC HIS I-PHONE TO THE BLUETOOTH SYSTEM, HE IMMEDIATELY FOUND THERE WERE NUMEROUS FAILURES IN THE VOICE RECOGNITION BLUETOOTH SYSTEM. HE TOOK THE VEHICLE BACK TO THE DEALER ON AT LEAST THREE OCCASIONS WHERE THE DEALER TRIED TO HELP HIM WITH THE SPEECH PATTERNS. THE DEALER VERIFIED THE ERROR AND ALSO REPLACED THE MICROPHONE IN THE VOICE RECOGNITION BLUETOOTH SYSTEM. THE SYSTEM FAILED APPROXIMATELY 1 OUT OF 4 OR 1 OUT OF 5 TIMES WHEN IT WAS USED. A FACTORY REPRESENTATIVE WAS SENT OUT TO TEST THE SYSTEM IN FEB 2012. THE CONSUMER WAS INFORMED THE FACTORY REPRESENTATIVE TESTED THE SYSTEM WHILE PARKED, WITH THE ENGINE RUNNING AND NO ERROR WAS REPORTED. *JB THE CONSUMER STATED WHEN A DIALED NUMBER WAS USED FREQUENTLY, THE VOICE RECOGNITION SYSTEM WOULD INCORRECTLY INTERPRET HIS VOICE. UPDATED CONSUMER LETTER 06/29/12. *JB UPDATED 07/03/12. *JB