NHTSA Complaint #10458905 — 2008 MAZDA TRIBUTE

LOCK ISSUE - HATCHBACK AND BACK WINDOW ONLY THIS IS AN ISSUE THAT I HAVE ALWAYS HAD, AND IT IS A PAIN IN THE NECK. THE HATCHBACK DOOR OR WINDOW WILL NOT OPEN USING EITHER THE REMOTE OR THE DOOR UNLOCK BUTTON IN THE CAR. AFTER HAVING GROCERIES IN THE BACK, PIZZA, MATERIAL BEING MOVED, ETC. ONE HAS TO DO THE FOLLOWING TO ACCESS THAT AREA OF THE VEHICLE: 1.) CLIMB OVER THE SEAT - MANY TIMES NOT POSSIBLE TO REALLY GET AT ITEMS IN THE BACK. 2.) WAIT ABOUT 5 MINS OR SO, AND THEN THE REMOTE WILL UNLOCK THE DOOR/WINDOW. 3.) DISCOVERED THAT PUTTING THE KEY BACK IN AND TURNING IT TO ACCESSORY AND THEN REMOVING THE KEY, THE DOOR/WINDOW CAN BE UNLOCKED. NOT SURE WHAT THE STORY IS OR EXACTLY WHAT STEPS MUST BE DONE FOR THIS ISSUE TO OCCUR, BUT IT OCCURS OFTEN. USUALLY THE SEQUENCE IS, SHUT THE CAR ENGINE OFF, REMOVE THE KEY, SHUT OFF THE CARS LIGHTS, THEN TRY TO ACCESS THE BACK WITH THE REMOTE. WHEN THAT DOESN'T WORK, TRY OPENING THE CAR DOOR AND UNLOCKING ALL THE DOORS AGAIN. THIS WON'T WORK EITHER. TRY LOCKING THE VEHICLE AGAIN USING THE REMOTE AND TRY OPENING UP THE DOORS AND THE BACK. I BELIEVE THAT THE 'DOORS' WILL UNLOCK AT ALL TIMES, BUT NOT THE BACK OR THE BACK WINDOW. REALLY A PAIN......AND EMBARRASSING TO HAVE PEOPLE WATCH YOU TRY TO GET INTO THE BACK OF THE CAR, WHEN THERE SHOULD BE NO PROBLEM. *TR