NHTSA Complaint #10458658 — 2008 FORD EDGE

THE AUDIO SYSTEM IN MY 2008 EDGE CONTAINS A GPS AND SIRIUS SATELLITE RADIO AS WELL AS THE NORMAL OPTIONS. ONE MORNING, THE SIRIUS RADIO RECEPTION WAS DEGRADED TO THE POINT THAT THE SIGNAL COULD ONLY BE HEARD WEAKLY AT FULL VOLUME. I WORKED THROUGH THE DIAGNOSTICS WITH SIRIUS AND WAS TOLD THAT IT WAS A FORD HARDWARE PROBLEM. I TOOK THE CAR TO THE FORD DEALER, WHO CHARGED ME $98 TO RUN A DIAGNOSTIC THAT POINTED TO A BROKEN ANTENNA MOUNT ASSEMBLY, WITH A PRICE TAG OF $600 BEFORE LABOR. I DID NOT ACCEPT THE OFFER. TWO WEEKS LATER, THE PROBLEM SUDDENLY RESOLVED ITSELF AND RECEPTION RETURNED TO NORMAL. AT NO TIME DURING THIS PROCESS DID I MESS WITH THE CONNECTIONS TO THE RECEIVER (IN THE SPARE TIRE COMPARTMENT) OR THE "ANTENNA" THAT SITS ON THE SPOILER.