NHTSA Complaint #10458494 — 2007 CHRYSLER PT CRUISER

I WAS DRIVING THE CAR AND THE CAR STARTED PULLING AND MAKING A SCRAPING NOISE, I TOOK THE CAR INTO CHRYSLER AND THEY DID AN OIL CHANGE AND SAID I'D NEED BRAKES AND HAD WORN SHOCKS> I TOLD THEM I THOUGHT THAT WAS UNUSUAL FOR A CAR WITH ONLY 19K ON IT. I TOLD THEM I WANTED A SECOND OPINION, I TOOK THE CAR THAT DAY TO MIDAS, THEY CONFIRMED THE RIGHT BREAK WAS SHOT AND WAS THE ROTOR BUT THE REST WERE FINE, AND THE SHOCK WAS NOT WORN BUT LEAKING. I CALLED CHRYSLER AND TOLD THEM THEY WERE MISTAKEN AND IF THEY WERE DOING THERE JOB THEY WOULD HAVE NOTICE THAT A MONTH EARLIER WHEN THE CAR WAS IN THERE FOR TIRE ROTATION. THE BRAKES WERE R FIXED FOR 354.00 AND CHRYSLER WANTED ME TO SEND THE RECEIPT WHEN THEY QUICKLY DENIED. THE CAR HAS A LIFETIME WARRANTY ON IT, AND I UNDERSTAND THE 1YR ETC ON BRAKES..BUT IF I DROVE THE CAR NORMALLY IT WOULD HAVE SHOWN UP,,AND THIS WAS NOT WEAR (I KEPT THE USED PARTS) AND THE SHOCKS NOT WORN. I BOUGHT THE CAR BRAND NEW AND WONDERING IF IT WAS DAMAGED ON THE LOT OR SOMETHING... *JS