NHTSA Complaint #10458476 — 2002 JEEP LIBERTY

ON APPROX THE DATE ENTERED, THE LEFT REAR ELECTRIC WINDOW GLASS DROPPED INTO DOOR FRAME AND WOULD NO LONGER OPERATE. INVESTIGATION FOUND THAT PLASTIC CLIP ON THE END OF THE WINDOW REGULATOR CABLE GETS WORN AND BREAKS, AND WINDOW BECOMES DISCONNECTED FROM REGULATOR AT THIS POINT. VERY EXPENSIVE FOR SIMPLE FIX, COST OVER $100 FOR ENTIRE NEW REGULATOR, AS PLASTIC CLIP IS NOT AVAILABLE SEPARATELY. THANKFULLY I AM MECHANICALLY INCLINED AND I WAS ABLE TO INSTALL IT MYSELF, AS ESTIMATE FROM THEN DAIMLER-CHRYSLER WAS OVER $300 FOR REPAIR. SINCE THAT TIME, THE OTHER WINDOW REGULATOR BROKE IN THE EXACT SAME FASHION, AND BEING THE REPLACEMENT PART HAD GONE UP EVEN FURTHER IN COST, I TAPED WINDOW SHUT. BEFORE I COULD AFFORD TO FIX OTHER WINDOW, THE ONE I HAD PREVIOUSLY REPAIRED BROKE AGAIN IN AN IDENTICAL FASHION. ALL THREE REAR WINDOW REGULATORS, BOTH FACTORY ORIGINALS, AND ONE FACTORY REPLACEMENT, BROKE WITHIN 3 YEARS. BOTH WINDOWS WERE THEN TAPED UP, AS I WASN'T ABOUT TO BUY WELL OVER $200 WORTH OF TROUBLE PRONE REPLACEMENT PARTS ONLY TO HAVE SITUATION TAKE PLACE YET AGAIN. THANKFULLY, AN AFTERMARKET SOURCE NOW SELLS METAL PARTS TO REPLACE DEFECTIVE, WEAR PRONE PARTS SUPPLIED BY CHRYSLER-JEEP. IT COST $100 TO FURTHER REPAIR BOTH WINDOWS WITH AFTERMARKET METAL PARTS, AND I HAVE EXPERIENCED NO TROUBLE SINCE. INCORRECTLY DESIGNED/MANUFACTURED PARTS SUPPLIED BY CHRYSLER-JEEP ARE DEFINITELY THE ISSUE HERE. *JS