NHTSA Complaint #10457963 — 2006 NISSAN PATHFINDER

I AM WRITING ABOUT MY RECENT EXPERIENCE WITH NISSAN REGARDING A RECALL ON MY 2006 NISSAN PATHFINDER, WHICH I PURCHASED IN MAY OF 2008 AS A PRE-OWNED VEHICLE. THE RECALL WITH THE NHTSA CAMPAIGN ID NUMBER OF 10V075000 INVOLVES A FLAW WITH THE FUEL SENDING UNIT. I NEVER RECEIVED A NOTICE FROM NISSAN REGARDING THIS RECALL, WHICH NISSAN STATES IS AN EXTENDED WARRANTY. I NOTICED THAT THERE WAS A PROBLEM WITH THE FUEL GAUGE SOMETIME AGO.THREE WEEKS AGO I WAS DOING RESEARCH ONLINE TO TRY AND FIND A SOLUTION TO THE PROBLEM.THAT IS WHEN I DISCOVERED THE RECALL. I IMMEDIATELY CONTACTED ORR NISSAN IN BOSSIER CITY 318-752-3000, SINCE THAT IS THE DEALER THAT I PURCHASED THE PATHFINDER FROM. I SPOKE TO MIKE IN THE SERVICE DEPARTMENT WHO TOLD ME THAT I WOULD HAVE TO PAY TO HAVE THE PROBLEM FIXED, BECAUSE THE MILEAGE WAS OVER 72,000 MILES AND THAT IT WOULD COST ME AROUND $600 HAD I KNOWN ABOUT THE RECALL, IT WOULD HAVE BEEN WITHIN THE MILEAGE SPECIFIED WHEN I CONTACTED THEM. I TOOK THE NEXT STEP AND CALLED NISSAN USA AT 1-800-647-7261 AND SPOKE TO [XXX] AT EXT#[XXX]. [XXX] TOLD ME THAT THE REASON I WAS NEVER NOTIFIED WAS DUE TO AN ERROR ON NISSAN'S PART, SINCE THEY NEVER ENTERED MY INFORMATION INTO THEIR COMPUTER SYSTEM DESIGNATING ME AS THE NEW OWNER OF THE VEHICLE. SO, THE NOTICE WAS SENT OUT TO THE PRIOR OWNERS WHOM LIVE IN ANOTHER STATE. AT THAT POINT SHE OPENED A CASE FOR ME WITH THE CASE #[XXX]. I WAS CONTACTED BY [XXX] FROM 1-800-343-6913 EXT#[XXX], WHO TOLD ME THAT THEY WERE NOT GOING TO HONOR THE RECALL AND MAKE THE REPAIR, BECAUSE I DID NOT HAVE MY PATHFINDER SERVICED AT NISSAN. HE THEN SAID THAT I WOULD HAVE TO PAY FOR IT MYSELF. WELL, I HAVE TAKEN IT IN ON NUMEROUS OCCASIONS FOR AN OIL CHANGE AND REGULAR MAINTENANCE, THEY DID NOT SPOT IT ON EITHER OCCASION. BUT, EVEN IF I HAD NEVER TAKEN IT TO THEM FOR MAINTENANCE, I SHOULD NOT BE PUNISHED FOR SERVICING MY OWN VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR