NHTSA Complaint #10457382 — 2007 LINCOLN MKX

WE DROPPED MY 2007 FORD LINCOLN MKX OFF AT INTERSTATE FORD, 125 ALEXANDERSVILLE ROAD, MIAMISBURG, OH ON 8 APR 2012 FOR A WARRANTY REPAIR (PTU). AT FIRST, THEY TOLD ME IT WOULD ONLY BE A COUPLE OF DAYS, THEN THEY SAID THAT THE PART SHOULD BE IN ON 13 APRIL. THEN THEY SAID THAT IT SHOULD BE IN ON 27 APR BUT THAT THEY WEREN'T SURE IF IT WAS BEING RELEASED. I CALLED THIS MORNING AND THE PART STILL ISN'T IN. IT HAS NOW BEEN ALMOST A MONTH (MAY 3) AND I STILL DON'T HAVE MY CAR BACK. I KNOW IT'S IN THE WARRANTY TO NOT PROVIDE A LOANER CAR. BUT, WHEN THEY HAVE NO IDEA WHEN THE PART IS COMING IN AND IT'S BEEN A SIGNIFICANT AMOUNT OF TIME, THEN FORD SHOULD STEP UP TO THE PLATE AND DO SOMETHING ABOUT IT. THEY SHOULD PROVIDE A LOANER CAR. IT SHOULD NOT TAKE THIS LONG FOR A WARRANTY REPAIR. I ALSO THINK THAT THERE SHOULD BE A RECALL ON THIS BECAUSE IT IS ALL OVER THE INTERNET THAT THIS IS A KNOWN PROBLEM WITH MKX AND A SAFETY ISSUE. I WOULD LIKE TO SEE A RECALL ON THIS VEHICLE AND A CHANGE IN THE WARRANTY. IT'S SO BAD THAT THE PART IS ON BACKORDER NATIONWIDE. EVEN THOUGH THIS DID NOT CAUSE A CRASH; I BELIEVE THAT IT WOULD HAVE IF I KEPT ON DRIVING IT! *TR