NHTSA Complaint #10457132 — 2011 TOYOTA CAMRY

1. DEFECTIVE CAR WAS DELIVERED BY TOYOTA & ITS DEALER TO ME (CUSTOMER). ----------- 2. CAR WAS NOT TESTED BY TOYOTA/DEALER ON TIRES & VIBRATION/SHAKING BEFORE DELIVERY TO CUSTOMER. ----------- 3. WHEN I COMPLAINED TO TOYOTA, THEN TOYOTA FOUND THE EVIDENCE THAT TIRES WERE DEFECTIVE. ----------- 4. BECAUSE OF DEFECTIVE TIRES FITTED BY TOYOTA & NOT TESTED PROPERLY BY TOYOTA, DAMAGES HAPPENED ON THE OVERALL LIFE SPAN OF CAR - SUSPENSION & STEERING SYSTEMS. ----------- 5. CUSTOMER - DRIVING SAFETY WAS ALSO PUT ON HUGE RISK, AS UNTESTED CAR WAS DELIVERED BY TOYOTA. ----------- 6. WHEN I COMPLAINED TO TOYOTA, THEN TOYOTA FOUND THE EVIDENCE THAT TIRES WERE DEFECTIVE. ----------- 7. BY HAVING THAT DEFECT IN TIRES, IT IS OBVIOUS THAT OVERALL LIFE SPAN OF CAR'S SUSPENSION, STRUTS & STEERING SYSTEM HAS BEEN REDUCED, BECAUSE OF RUNNING WITH THIS VIBRATION & SHAKING. ----------- 8. WITH THIS EXISTING DEFECT IN CAR (IT WAS PRESENT BEFORE DELIVERY & COULDN'T BE FIXED BY TOYOTA SERVICE DEALER FOR 6-MONTHS), CUSTOMER'S COMFORT & DRIVING EXPERIENCE IS TOTALLY RUINED. TOYOTA IS RESPONSIBLE FOR THIS DAMAGE TO THE CUSTOMER'S DRIVING DISCOMFORT & THE SAFETY RISK OF CUSTOMER'S LIFE (WHILE DRIVING THE SHAKING & VIBRATING CAR). ----------- 9. NOW, AS YOUR SUPERVISOR OFFERED "ONE YEAR" OF EXTENDED WARRANTY ON THIS CAR. IT SHOWS THAT TOYOTA KNOW IT VERY WELL THAT CAR IS SO MUCH IMPACTED & NOW HAS SHORTEN THE LIFE SPAN OF CAR (BECAUSE OF THESE DAMAGED TIRES & IMPACTED PARTS IN THE CAR) SO TOYOTA IS ONLY OFFERING "ONE YEAR" OF EXTENDED SERVICE TO COVER UP THEIR MISTAKES / DEFECTS IN THEIR QUALITY. ============== - CAR'S SHAKING (VIBRATIONS AT BOTH - SLOW AND HIGHER SPEED), - IMPACTS/DAMAGES THE LIFE SPAN OF STEERING, SUSPENSION AND STRUTS, - TIRES NOT IN BALANCE (WHEEL BALANCING WAS NOT DONE BY TOYOTA). ============== *JS