NHTSA Complaint #10456868 — 2003 TOYOTA HIGHLANDER

2003 TOYOTA HIGHLANDER (4 CYL. ENGINE) DEVELOPED A COOLANT LEAK. VEHICLE WAS TAKEN TO DEALERSHIP WHO ADVISED THE WATER PUMP WAS LEAKING. WATER PUMP WAS REPLACED AT A COST OF $600. VEHICLE WAS DRIVEN HOME AND IMMEDIATELY FOUND TO STILL HAVE A COOLANT LEAK. DEALERSHIP WAS CONTACTED AND OWNER ADVISED TO BRING THE VEHICLE BACK. DEALERSHIP CHECKED AND ADVISED THAT CYLINDER HEAD BOLTS WERE STRIPPED OUT AND THAT ENGINE WOULD HAVE TO BE REPLACED AT A COST OF $5400. THE ENGINE NEVER LOST ENOUGH COOLANT TO OVERHEAT BUT THE ONLY REPAIR OPTION GIVEN BY THE SERVICE MANAGER WAS TO REPLACE THE ENTIRE ENGINE RATHER THAN REPLACING THE HEAD GASKET AND REPAIRING THE STRIPPED OUT THREADS TO HEAD BOLTS. SERVICE MANAGER SLIPPED UP BY SAYING THIS IS A DEFECT IN THE ENGINE BUT WHEN QUESTIONED FURTHER ABOUT THE PROBLEM HE STATED HE ONLY SEES IT "ONCE IN A BLUE MOON". THIS SEEMS TO BE A CONTRADICTION TO ALL THE OTHER SIMILAR COMPLAINTS FOR THIS 4 CYLINDER ENGINE. TOYOTA ISSUED A SERVICE BULLETIN MARCH 2, 2011 FOR THE HIGHLANDER, RAV4, CAMRY, AND SOLARA WHICH STATES: THERE MAY BE DAMAGED CYLINDER HEAD BOLTS. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED HE HAS SEEN THIS PROBLEM BEFORE AND KNOWS HOW TO FIX IT (AND WILL GIVE A 2 YEAR 24000 MILE WARRANTY ON THE REPAIR). WHY DOES A VEHICLE DEFECT HAVE TO KILL SOMEONE BEFORE IT PROMPTS A RECALL. THIS IS OBVIOUSLY A VEHICLE DEFECT AND IS STILL HAZARDOUS TO CONSUMERS IF THEY ARE SICK, ELDERLY, OR LEFT STRANDED ON THE SIDE OF THE ROAD. HOW MANY PEOPLE ARE KILLED EVERY YEAR WHEN THEY ARE STRANDED ON THE SIDE OF THE ROAD AND STRUCK BY ANOTHER MOTORIST. (TOO MANY!) COME ON TOYOTA, DOES IT TAKE A LAWSUIT OVER SOMEONE'S DEATH FOR YOU TO CORRECT THE PROBLEM? *JS