NHTSA Complaint #10456751 — 2005 FORD ESCAPE

2005 FORD ESCAPE WITH A RUSTED OUT RIGHT REAR WHEEL WELL AROUND THE UPPER SHOCK MOUNT. I CHECKED WITH A FORD DEALER ABOUT ANY RECALLS, NONE. FORD MANAGER SAID THEY HAVE NEVER SEEN SUCH AN ISSUE AT LASCO FORD FENTON MI. (FORD EST. TO REPAIR WAS 3400.00) I STOPPED AT A COUPLE BODYSHOPS IN THE AREA AND THEY (KNEW) OF THIS PROBLEM AND COULD QUOTE ME THE PARTS NEEDED, ALONG WITH THE 25 HOURS TO REPLACE/REPAIR IT. MY ESCAPE IS 7 YEARS OLD AND HAS 115,000 MILES, HOWEVER I DON'T THINK THAT THE BODY STRUCTURE (IN WHEEL WELL) SHOULD HAVE RUSTED COMPLETELY AWAY (RIGHT SIDE ONLY?), LEAVING THE TOP SHOCK MOUNT FLAPPING BACK AND FORTH, MAKING THE VEHICLE UNSAFE AND (NOT) DRIVABLE. THIS PROBLEM ENDED UP COSTING 2005.00 TO REPAIR. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED. I CALLED FORD CUSTOMER SERVICE AND THIS WAS THERE RESPONSE: I UNDERSTAND THAT YOU ARE EXPERIENCING RUST ISSUES ON THE RIGHT REAR FENDER AND SHOCK MOUNTS OF YOUR VEHICLE. I APOLOGIZE FOR THE INCONVENIENCE THIS MAY HAVE CAUSED. I CAN ALSO SEE WHY YOU FEEL THIS IS A MIGHT BE A COMMON ISSUE WITH THE RESEARCH YOU MADE. PLEASE UNDERSTAND, WE SHARE ALL OF OUR VEHICLE CONCERN DOCUMENTATION WITH NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION (NHTSA) AND FORD ENGINEERING. TOGETHER, WE WORK TO FURTHER DETERMINE IF A RECALL OR CUSTOMER SATISFACTION PROGRAMS (CSP) IS NEEDED FOR COMPONENT FAILURES. IF A RECALL OR CSP BECOMES AVAILABLE FOR YOUR VEHICLE, YOU WILL BE NOTIFIED BY U.S. MAIL TO THE CURRENT ADDRESS WE HAVE ON FILE. PLEASE KEEP IN MIND THAT NHTSA, WHICH IS THE FEDERAL AGENCY RESPONSIBLE FOR MOTOR VEHICLE SAFETY IS THE ONLY ORGANIZATION WITH THE AUTHORITY TO ORDER A RECALL OR CSP. IN ADDITION, I FOUND THERE ARE NO WARRANTIES, FIELD SERVICE ACTIONS (RECALLS) / CSPS ON YOUR VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR YOUR CURRENT CONCERN. FORD MOTOR COMPANY. *TR