NHTSA Complaint #10456236 — 2006 FORD EXPEDITION

2006 FORD EXPEDITION LIMITED. CONSUMER WRITES IN REGARDS WARRANTY REPAIR DISPUTE AND DRIVER'S SIDE POWER WINDOW BEING EXTREMELY SLOW IN THE CLOSING OPERATION *TGW THE DEALER LUBED THE WINDOW AND STATED THERE WAS NO PROBLEM FOUND. AFTER COMPLAINING SEVERAL TIMES ABOUT THE WINDOW, THE DEALER FINALLY DETERMINED THERE WAS A PROBLEM. HOWEVER, THE CONSUMER WAS INFORMED THE PARTS AND LABOR WERE NOT COVERED UNDER THE EXTENDED WARRANTY. THE CONSUMER STATED THE PROBLEM EXISTED GOING BACK TO DEC 11, 2006 AND THE DEFECT WAS NOT ADDRESSED OR CORRECTED WHILE THE VEHICLE WAS UNDER THE ORIGINAL FACTORY WARRANTY. THE CONSUMER STATED HE SHOULD NOT BE RESPONSIBLE FOR REPAIRS THAT WERE CALLOUSLY OVERLOOKED AND IGNORED BY THE DEALER. ALSO, THE LOWER RADIATOR SUPPORT TO THE BODY MOUNT WAS SEVERELY RUSTED AND SHOWED SIGNS OF ACTUAL MATERIAL FAILURE. THE CONSUMER STATED THE CONDITION CAN AND WILL EVOLVE INTO THE ROOT CAUSE OF BOTH MECHANICAL AND SAFETY RELATED FAILURES. THE MAJOR BODY AND FRONT FRAME SUPPORT FAILING UNDER DRIVING CONDITIONS COULD LEAD TO ENGINE FAILURE, AND LOSS OF CONTROL OF THE VEHICLE. THE MOST SERIOUS SAFETY CONCERN, WAS THE FRONT BRAKE LINES WHICH WERE SHOWING SIGNS OF SERIOUS RUST. THE DEALER INFORMED THE CONSUMER THE LINES COULD ONLY BE REPLACED UNDER WARRANTY IF THERE WERE SIGNS OF LEAKAGE. THE CONSUMER STATED CORROSION IN THE FORM OF RUST WOULD COMPROMISE THE INTEGRITY OF THE STEEL BRAKE LINES, ALLOWING BRAKE FLUID TO LEAK OUT RESULTING IN A TOTAL LOSS OF BRAKING POWER. THE LEFT REAR DOOR WOULD NOT OPEN FROM THE INSIDE, THE DRIVER'S FRONT DOOR HAD TO BE SLAMMED IN ORDER FOR IT TO CLOSE PROPERLY, THE FRONT AXLE DRIVE PINION WAS LEAKING AND HAD TO BE REPLACED.*JB