NHTSA Complaint #10455618 — 2010 FORD EXPLORER

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHEN MAKING A RIGHT OR LEFT TURN, THE STEERING WHEEL WOULD TIGHTEN AND THE CONTACT WOULD HAVE TO UTILIZE EXTREME FORCE TO RE-CENTER THE STEERING WHEEL UNTIL REACHING 15 MPH. THE CONTACT STATED THAT THE STEERING WOULD THEN RETURN TO NORMAL. THE CONTACT TOOK THE VEHICLE TO A DEALER AND HAD THE STEERING COLUMN REPLACED BUT THE FAILURE WAS NOT CORRECTED. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THE VEHICLE WAS FUNCTIONING AS NORMAL. THE FAILURE MILEAGE WAS 19,000 AND THE CURRENT MILEAGE WAS 31,000.