NHTSA Complaint #10455417 — 2009 CHEVROLET COBALT

AFTER DRIVING THE CAR AND PUTTING THE PARKING THE CAR IN ITS SPOT, THE CAR WAS UNABLE TO BE TURN OFF THE CAR. WHEN YOU TRIED TO TURN THE KEY TO THE OFF POSITION, YOU WERE NOT ABLE TO TURN OFF THE CAR AND IT CONTINUE TO RUN. THE KEY WAS STUCK IN THE IGNITION AND WAS NOT ABLE TO BE TAKEN OUT OF THE IGNITION. WE WERE FINALLY ABOUT TO GET THE CAR OFF BUT WE COULD NOT GET THE KEY OUT OF THE IGNITION. WE HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP (VOSS CHEVROLET) SO THAT IT CAN BE FIXED. WE WERE TOLD THE PROBLEM WAS A KNOWN PROBLEM AND THE DEALERSHIP WOULD HAVE TO CALL GM TO AUTHORIZED PAYMENT. THE TECHNICIAN (JAMES) SAID HE WOULD CONTACT GM REPRESENTATIVE, MIKE (1-866-790-5700), OPENED A CASE NUMBER #711054174869 AND TURN THE CASE OVER TO JAMEELAH (EXT:41241) ON 04/02/2012. SHE WAS NOT VERY HELPFUL AND WOULD NOT GET BACK WITH ME AND I HAD TO KEEP CALLING HER SINCE SHE DID NOT CALL ME. THE DEALERSHIP WOULD NOT DO ANYTHING UNTIL THEY HEARD FROM GM, SO WE HAD TO PAY FOR IT. I FINALLY CONTACTED HER SUPERVISOR, HEATHER (X21146), ON 04/16/2012 BECAUSE I WAS NOT GETTING ANY HELP FROM JAMEELAH. JAMEELAH WOULD SAYS WILL LOOK INTO IT AND GET BACK WITH ME. WHEN I TALKED TO HEATHER, HEATHER SAID THERE IS A RECALL ON 2009 COBALT WITH THIS PROBLEM BUT MY VIN IS NOT PART OF THIS RECALL AND THERE WAS NOTHING GM COULD DO FOR US. I DID NOT LIKE THIS ANSWER SO I FOUND YOUR SITE AND I TALKED TO ONE OF YOUR REPRESENTATIVE AND SHE TOLD ME TO FILL OUT THIS COMPLAINT. THERE IS A RECALL ON THE 2009 COBALT FOR THIS PROBLEM. ( RECALL #10256 IGNITION CYLINDER ). THIS RECALL IS IN EFFECT UNTIL 01/31/2013. I FEEL THIS IS AN ON GOING PROBLEM WITH THE 2009 COBALTS SINCE I AM HAVING THE SAME PROBLEM THAT WAS DOCUMENTED IN RECALL #10256 IGNITION CYLINDER . I WOULD LIKE YOUR COMPANY TO LOOK INTO THIS ONGOING PROBLEM. I WOULD APPRECIATE ANY HELP, YOU CAN PROVIDE ME. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS