NHTSA Complaint #10455399 — 2002 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE HEADLIGHTS MALFUNCTIONED WHEN SWITCHING FROM LOW BEAMS TO HIGH BEAMS. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOW EXPERIENCING ANOTHER NEW SAFETY CONCERN IN REGARDS TO THE PASS LOCK, WHERE THE COMPONENTS WERE WEARING OUT. THE SECURITY SYSTEM WOULD NOT RECOGNIZE THE KEY WHEN IT WAS INSERTED INTO THE IGNITION. THIS LOCKED THE CONTACT IN THE VEHICLE AND PREVENTED IT FROM STARTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE HAD NOT BEEN DRIVEN SINCE THIS PASS LOCK FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 102,000.