NHTSA Complaint #10455155 — 2003 FORD TAURUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10455155
Vehicle	2003 FORD TAURUS
Component	POWER TRAIN
Date of Incident	April 3, 2012
Date Filed	April 9, 2012
Mileage	24,928 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

CAR WAS SLOWLY APPROACHING RED SIGNAL AT MAJOR BUSY TRAFFIC INTERSECTION. WHILE CAR WAS STILL MOVING, SIGNAL TURNED GREEN. BUT, WITH NEITHER UNUSUAL SOUNDS NOR OTHER ADVANCE WARNINGS, THE ENGINE LOST ALL ABILITY TO TRANSMIT POWER TO THE TRANSMISSION, CREATING AN URGENT EMERGENCY SITUATION FOR SAFELY TRANSITING THE INTERSECTION AS WELL AS BRINGING THE CAR TO A FULL CONTROLLED STOP OUT OF WAY OF CONSIDERABLE FAST MOVING TRAFFIC. THEN HAD TO DEAL WITH MY VISUALLY-HANDICAPPED WIFE AND SIGNIFICANT FOODSTUFFS JUST PURCHASED, PLUS TOW ARRANGEMENTS TO OUR FORD DEALER. FORD SERVICE DETERMINED CAUSE CLEARLY RESULTED FROM CATASTROPHIC FAILURE OF FAULTY TORQUE CONVERTER BECAUSE OF STRIPPED SPLINES. REPAIRS COST OVER $1,300 JUST FOR TORQUE CONVERTER REPLACEMENT. HOWEVER, TRANSMISSION COULD STILL FAIL SUDDENLY FROM UNDISCOVERED INTERNAL DAMAGE CAUSED BY BROKEN TORQUE CONVERTER, REQUIRING SIGNIFICANT ADDITIONAL COST FOR REBUILT TRANSMISSION. NOW, IT'S LIKE A "RUSSIAN ROULETTE" EXPERIENCE EACH TIME WE GET IN THE CAR, SOMETHING TWO ELDERLY SENIORS REALLY ARE NOT WELL-EQUIPPED TO DEAL WITH!

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