NHTSA Complaint #10454000 — 2011 DODGE RAM 2500 ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10454000
Vehicle	2011 DODGE RAM 2500
Component	ENGINE AND ENGINE COOLING
Date of Incident	February 1, 2012
Date Filed	April 3, 2012
Mileage	6,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE EXHAUST SYSTEM FAILURE WARNING MESSAGE ILLUMINATED. IN ADDITION, THE CONTACT MENTIONED THAT SHE WAS UNABLE TO TURN OFF THE VEHICLE. THE VEHICLE BEGAN TO ROLL BACKWARD ABNORMALLY WITH THE TRANSMISSION IN PARK, AND THE CONTACT WAS THEN ABLE TO SHUT OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 15,800.

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