NHTSA Complaint #10453833 — 2005 SAAB 9-3

TL* THE CONTACT OWNS A 2005 SAAB 9-3. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE FRONT PASSENGER SIDE SUSPENSION COIL SPRING FRACTURED AND PUNCTURED THE FRONT PASSENGER TIRE. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A LOCAL MECHANIC SHOP WHERE THE FAILURE WAS CONFIRMED. THE DEALER WAS CONTACTED AND ADVISED THAT THE PARTS NEEDED FOR THE REPAIR WERE ON A NATIONAL BACK ORDER AND THE DEALER WAS UNAWARE OF WHEN THE PARTS WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO STATED THEY WERE NOT SURE WHEN THE PARTS WOULD BECOME AVAILABLE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 78,000.