NHTSA Complaint #10453539 — 2005 CHRYSLER CROSSFIRE CONVERTIBLE

WHILE PARKED IN OUR GARAGE THE REAR GLASS WINDOW SEPARATED FROM THE CONVERTIBLE TOP. A PHONE CALL WAS MADE TO NAPLES CHRYSLER AND WAS IMMEDIATELY TOLD THAT A NEW TOP WAS NECESSARY AND TO COME IN FOR A DIAGNOSTIC. BROUGHT CAR IN FOR DIAGNOSTIC AND AFTER SHOWING THEM OUR EXTENDED WARRANTY PAMPHLET WAS TOLD CONVERTIBLE TOP WAS NOT COVERED UNDER WARRANTY OR RECALL. PHONE CALL MADE TO EXTENDED WARRANTY PEOPLE AND CHRYSLER REP. WAS LATER TOLD BY WARRANTY PEOPLE THAT CAR WOULD BE FIXED UNDER "GOOD WILL" PROVISION. HOWEVER, CHRYSLER DECIDED TO REGLUE THE GLASS AND NOT PROPERLY FIX THE PROBLEM BY GIVING A NEW TOP AS THEY INITIALLY RECOMMENDED. ALSO BECAUSE THE CAR WAS PURCHASED IN PA AND LATER SHIPPED TO FLORIDA AND HAS BEEN THERE SINCE 2006 THE RECALL SUPPOSEDLY DIDN'T APPLY TO US. THE PROPER FIX WAS A NEW TOP. THE FIX WITH THE SO CALLED EXTENDED WARRANTY WAS A SHAM. *JS