NHTSA Complaint #10453472 — 2010 FORD ESCAPE VISIBILITY:WINDSHIELD

Complaint Details

ODI Number	10453472
Vehicle	2010 FORD ESCAPE
Component	VISIBILITY:WINDSHIELD
Date of Incident	January 1, 2011
Date Filed	March 29, 2012
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE WINDSHIELD GLASS WOULD BREAK WITH THE SLIGHTEST IMPACT. THE VEHICLE WAS TAKEN TO A GLASS MECHANIC WHO ADVISED THE CONTACT THAT THE WINDSHIELD GLASS WAS REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 21,643. *JS UPDATED 5/11/12 *CN CONSUMER STATED THIS VEHICLE WINDSHIELD CRACKED EASIER THAN OTHER VEHICLES OWNED. GLASS MECHANIC STATED WINDSHIELD SHOULD BE ANGLED NOT STRAIGHT. DEALER APOLOGIZED AND THAT ALL COST WERE HER RESPONSIBILITY. UPDATED 6/7/12 *SD

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