NHTSA Complaint #10453045 — 2009 MERCURY MILAN

2009 MERCURY MILAN. CONSUMER STATES FRONT SUSPENSION FAILURE *TGW THE CONSUMER STATED THE PROBLEM WAS THE UPPER SUSPENSION ARMS ON THE VEHICLE. RIGHT AFTER THE VEHICLE WAS PURCHASED, BOTH UPPER CONTROL ARMS HAD TO BE REPLACED, BEFORE ALIGNMENT PROBLEMS COULD BE ADDRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR UNRELATED PROBLEMS. HOWEVER, THE CONSUMER WAS INFORMED THAT WINDSHIELD WIPERS, TRANSMISSION FLUID AND NEW TIRES WERE NEEDED. SHORTLY AFTER THE VISIT TO THE DEALER, THE CONSUMER PURCHASED NEW TIRES FROM ANOTHER DEALERSHIP. THE DEALER INSPECTED THE VEHICLE AND DISCOVERED THE LEFT FRONT UPPER SUSPENSION ARM WAS HANGING BY A LOOSE NUT AND SEVERAL THREADS ON THE UPPER ARM'S BOLT. THE CONSUMER NOTICED THERE WAS NO SAFETY DEVICE THAT WOULD HAVE PREVENTED THE RETAINING NUT FROM COMING LOOSE. *JB