NHTSA Complaint #10452872 — 2009 GMC ACADIA

WHILE AT WYATT JOHNSON DEALERSHIP TO BUY CAR, SALESPERSON, [XXX], STATES THERE IS A PROBLEM WITH THE PLASTIC PIECES ATTACHED TO FLOOR MATS. STATES HE NEEDS TO ORDER THEM AND BRING CAR BACK IN. LESS THAN WEEK LATER, CHECK ENGINE LIGHT COMES ON. THEY KEPT CAR FOR A FEW WEEKS BECAUSE THEY STATE THEY NEEDED TO ORDER A PART THAT THEY DID NOT HAVE IN. FINALLY PICKED UP CAR TO REALIZE THERE WAS SO MANY MILES ON IT THAT I THOUGHT IT WAS NOT THE ACADIA WE BOUGHT, OR THEY SET IT UP ON A DOLLY TO LET TIRES ROTATE TO HIKE THE MILES. THEY KNEW WE WERE MOVING SOON, MILITARY, AND DID NOT HAVE TIME TO DO SOMETHING ABOUT IT. WITHIN A 100 MILES THE CHECK ENGINE LIGHT CAME ON AGAIN. LONG STORY SHORT, THIS HAPPENED TIME AND TIME AGAIN WHERE DEALERSHIP WOULD HAVE CAR FOR WEEKS WITH US TO DRIVE AROUND A $5000 LOANER VEHICLE WHILE MAKING PAYMENTS ON A $40,000 VEHICLE. BECAUSE WE WERE NOT STATIONED AS SAME STATE AS WHERE WE BOUGHT IT, NO GMC DEALERSHIP WOULD TAKE THE VEHICLE BACK AS A LEMON. TWICE WE RAN FROM THE VEHICLE FEARING FOR OUR LIFE BECAUSE IT STALLED, SMOKED, AND HAD THE SMELL OF GAS IN THE CABIN AREA. NO DEALERSHIP AT NEW DUTY STATION WOULD TAKE THE CAR BACK WITHOUT SEVER PENALTIES, AND SAID WE WOULD NEED TO RETURN IT TO THE STATE WE BOUGHT IT IN ORDER TO TURN IT IN AS A LEMON, HOWEVER, THE VEHICLE WAS NOT SAFE TO DRIVE FROM FLORIDA TO TENNESSEE. KEEP IN MIND THE CAR WENT IN AND OUT OF SHOP 8-10 TIMES WITH THEM KEEPING THE VEHICLE WEEKS AT A TIME. WE PAID $680 WITH 0% INTEREST RATE A MONTH FOR THE CAR TO SIT AT THE DEALERSHIPS. FRUSTRATED, WE TOLD THE DEALERSHIPS IN MELBOURNE FL AND ALLY FINANCIAL WE WERE TOO SCARED TO DRIVE IT, NOTHING THE REPAIRMEN DID HELPED THE GAS SMELL OR CHECK ENGINE LIGHT, AND THEY COULD TOW IT OFF OUR DRIVEWAY. ON A CAR FAX REPORT, IT SHOWS A TITLE CHANGE OCCURRED DURING THE TIME THEY KEPT IT. I FEEL SORRY FOR WHOEVER BOUGHT THIS VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR