NHTSA Complaint #10452727 — 2012 HONDA PILOT

2012 HONDA PILOT - DOES NOT START CONSISTENTLY. CONSISTENTLY HAS A ROUGH START, AND OFTEN STALLS. WITHIN DAYS OF OWNING MY BRAND NEW 2012 HONDA PILOT, THE CAR STALLED WHEN I ATTEMPTED TO START IT IN MY GARAGE. I IMMEDIATELY BROUGHT THE CAR INTO THE DEALERSHIP. THE DEALER'S SERVICE DEPARTMENT COULD NOT FIND A PROBLEM. THEY KEPT THE CAR FOR THE DAY, THEN REPORTED TO ME THAT HONDA OF AMERICA IS AWARE OF THE PROBLEM AND TRYING TO FIX IT. THEY PROMISED TO KEEP ME POSTED ON THE STATUS OF THE HONDA OF AMERICA ENGINEERS PROGRESS ON THE ISSUE. SIX WEEKS WENT BY, AND THE PROBLEM PERSISTED WITH INTERMITTENT CALLS FROM MY LOCAL SERVICE MANAGER. I WAS TOLD NOT TO BOTHER TO BRING IT IN FOR SERVICE EACH TIME IT STALLED BECAUSE THEY WERE WAITING FOR A RECALL/FIX FROM CORPORATE. AFTER SIX WEEKS, MULTIPLE STALLS, WHICH WERE ALL REPORTED TO MY DEALER AS REQUESTED, I WAS THEN ADVISED, BY MY DEALER TO CONTACT HONDA OF AMERICA MYSELF GET SOME RESULTS. I SPOKE WITH HONDA OF AMERCIA'S NICE, BUT USELESS CUSTOMER SERVICE REPRESENTATIVE FOR TWO WEEKS, AND GOT FED UP WITH HER INABILITY TO DO ANYTHING OTHER THAN AGREE THAT MY PROBLEM WAS UNACCEPTABLE. THEN I CALLED THE GM OF THE DEALERSHIP, EXPLAINED MY FRUSTRATION & CONTINUED PROBLEMS WITH MY BRAND NEW HONDA PILOT. HE CLAIMED TO NOT HAVE HEARD OF MY PROBLEM BEFORE, AND QUICKLY AGREED TO FULFILLED MY REQUEST TO TRADE MY VEHICLE IN FOR A DIFFERENT CAR, SAME MODEL - 2012 HONDA PILOT IN THE HOPES THAT MY CAR WAS A LEMON. WITHIN LESS THAN 24 HOURS OF OWNING THIS SECOND 2012 HONDA PILOT, MY NEW CAR STALLED. I HAVE RECENTLY BEEN ON YOUTUBE AND DISCOVERED THAT THIS IS A COMMON PROBLEM WITH THE 2012 HONDA PILOTS, AND HAS ALSO BEEN REPORTED WITH SOME 2011 HONDA PILOTS. THIS IS UNACCEPTABLE FOR A NEW CAR TO BE SO UNRELIABLE. *TR