NHTSA Complaint #10452694 — 2008 FORD F-250

ON MARCH 13, 2012, I FILED A COMPLAINT WITH FORD MOTOR COMPANY CUSTOMER SERVICE REGARDING A REPAIR THEY MADE TO MY TRUCK. THE CASE NUMBER IS [XXX]. I HAD TO REPLACE TWO RADIATOR HOSES COSTING ME $500. THEY WERE NOT DEFECTIVE DUE TO ABUSE OR MAINT. THEY HAD A DESIGN FLAW PER THE SERVICE TECH. I BROUGHT THE TRUCK IN FOR ONE OF THEM WAS LEAKING. THEY REPLACED BOTH FOR THEY SAID THAT THE OTHER ONE WAS GOING TO LEAK EVENTUALLY. THEY WERE REPLACED WITH A NEWLY DESIGNED HOSE TO PREVENT THE LEAKING. THE TECH STATED THAT THEY HAVE HAD TO REPLACE MANY ON THIS MODEL AND YEAR TRUCK. I REALIZE THE TRUCK WAS PAST THE 3 YEAR/36000 MILE WARRANTY; HOWEVER IT SHOULD HAVE BEEN COVERED UNDER THE POWER TRAIN WARRANTY OR FORD SHOULD HAVE COVERED THE COST. IT WAS A MANUFACTURE DESIGN FLAW AND COULD HAVE BLOWN OUT ON THE ROAD CAUSING A BREAK DOWN AND HIGHWAY SAFETY HAZARD. ALL I'M ASKING FOR IS THAT FORD ACKNOWLEDGE THE PROBLEM AND A RECALL BE MANDATED FOR THE VEHICLE. THE DEALERSHIP SAID THAT WAS THE ONLY WAY I COULD BE REIMBURSED. SHOULD YOU REQUIRE ANY ADDITIONAL INFORMATION PLEASE LET ME KNOW. I'M SURE OTHER OWNERS HAVE HAD THIS SAME ISSUE. ALSO, I HAVE IN MY POSSESSION THE TWO DEFECTIVE AND DESIGN FLAWED RADIATOR HOSES. I MADE THE DEALERSHIP GIVE THEM TO ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR