NHTSA Complaint #10452630 — 2011 SUBARU IMPREZA

PURCHASED VEHICLE BRAND NEW NO 9, 2011. WITH IS A FEW WEEKS, SEVERAL OF THE DASHBOARD LIGHTS CAME ON (CHECK ENGINE, TRACTION CONTROL, FLASHING CRUISE CONTROL) RENDERING THE CRUISE CONTROL AND THE TRACTION CONTROL DISABLED. CALLED DEALER AND THEY TOLD ME TO BRING VEHICLE IN. WHEN I BROUGHT VEHICLE IN THE FIRST TIME, THE LIGHTS WERE OFF AND THEY INFORMED ME THERE WAS NOTHING THEY COULD DO WITHOUT THE LIGHTS BEING ONE. WITHIN A FEW WEEKS THE LIGHTS CAME BACK ON AND REMAINED ON. BROUGHT VEHICLE FOR OIL CHANGE AND TO HAVE CODES PULLED JAN 12. WAS TOLD THEY COULDN'T CONFIRM WHAT THE ISSUE WAS. RESET LIGHTS AND TOLD ME TO BRING IT BACK IF THE LIGHTS CAME ON, AND LEAVE IT FOR A FEW DAYS SO THEY COULD FIGURE IT OUT. LIGHTS CAME ON WITH IN A FEW WEEKS AND REMAINED ON. BROUGHT IT IN SATURDAY MARCH 17 - ALL LIGHTS WERE ON. WAS INFORMED THERE WAS A POSSIBLE CONSUMPTION ISSUE AS MY OIL WAS AT LEAST 2 QUARTS LOW. LEFT CAR THERE AND LEFT IN RENTAL CAR. ON TUESDAY MARCH 20, SERVICE MANAGER CALLS ME AND TELLS ME 'SUBARU HAS DETERMINED THERE IS NO CAUSE AND THUS NO RESOLUTION TO THE ISSUE' AND THAT I SHOULD PICK UP THE VEHICLE AND BEGIN DOCUMENTING WHEN THE LIGHTS COME ON AGAIN. THIS IS ABSOLUTELY UNACCEPTABLE. TO INFORM A CONSUMER THERE IS NO SOLUTION TO A MECHANICAL ISSUE IS DEPLORABLE. IF MY CAR IS BURNING OIL AT AN ABNORMALLY FAST RATE, CONTINUING TO DRIVE THE VEHICLE IS NOT ONLY POTENTIALLY HARMFUL TO MYSELF, BUT TO MY ENGINE AND VEHICLE. THE CAR WAS BRAND NEW, AND THIS ISSUE HAS PRESENTED FOR SEVERAL MONTHS, BEGINNING ONLY WEEKS AFTER IT WAS PURCHASED. *TR