NHTSA Complaint #10452587 — 2011 JEEP WRANGLER

MY JEEP WAS EXPERIENCING A WOBBLE AND LOOSE STEERING THE FIRST TIME AT 2900 MILES (5OCT2011). AFTER MY SECOND VISIT (15NOV2011) TO THE DEALER TO ADDRESS THE CONTINUED ISSUE, THEY REPLACED THE STEERING DAMPENER. THE THIRD AND FOURTH VISIT (22 AND 29NOV2012), THE SERVICE TECH SAID HE LOOKED AT THE SUSPENSION AND TIGHTENED UP SOME "THINGS". THIS WORKED FOR A FEW WEEKS. ON THE FIFTH VISIT (13MAR2012), I WAS EXPERIENCING A MORE SEVERE WOBBLE/SHAKE. THE SERVICE TECH STATED THAT HE REVIEWED THE VEHICLE AND THAT THEY COULD NOT DUPLICATE THE ISSUE. AS A RESULT, IT WAS STATED ALL WAS IN VEHICLE STANDARDS. I WAS ADVISED I COULD PURCHASE AN AFTER MARKET STEERING DAMPENER THAT WAS MORE ROBUST THAT THE ISSUED DAMPENER. TO DATE, THE VEHICLE STILL DRIVES IN A LOOSE MANNER ON THE ROAD. WHEN I HIT MINOR AND MAJOR BUMPS ON THE ROADS, I GET A SEVERE WOBBLE EFFECT. THIS WOBBLE/SHAKING REVERBERATES THROUGHOUT THE STEERING WHEEL WHICH CAUSES TO SLOW THE VEHICLE DOWN TO GAIN CONTROL. THE BEST WAY TO OPERATE IT AT THIS TIME IS TO DRIVE AT A LOWER SPEED (40-50 MPH). AT THIS POINT, I AM MERELY SEEKING ADVICE ON HOW TO REMEDY THE SITUATION TO MAKE THE VEHICLE MORE STABLE TO DRIVE. THE CURRENT MILEAGE ON THE VEHICLE IS 9500. *JS