NHTSA Complaint #10452416 — 2004 FORD F-150

I PURCHASED THE TRUCK USED WITH AN ODOMETER READING OF 86,782 MILES. I WAS NOT TOLD THAT I NEEDED TO REPLACE THE SPARKPLUGS OR THAT THERE IS A MAJOR ISSUE WITH THE SPARKPLUGS BREAKING. I ASSUMED THAT IF THERE WAS ANY ISSUE OF THIS NATURE THE DEALERSHIP WOULD HAVE TO DISCLOSE THIS PROBLEM ON THE PURCHASING AGREEMENT. I WENT TO THE DEALERSHIP LAST WEEK DUE TO THE WINDOW MOTOR SEIZING/BREAKING. I PAID FOR THE SERVICE TO REPAIR THAT ISSUE, WHICH IS ANOTHER PROBLEM AS WELL. DURING THAT VISIT I WAS INFORMED ABOUT THE SPARK PLUG PROBLEM, WHICH FORD HAS ISSUED A TSB REPORT ABOUT. THE PLUGS BECOME FUSED TO THE ENGINE BLOCK AT 100,000 MILES, AND I AM NOW AT 105,000 AND JUST FINDING OUT ABOUT THIS! THE PROBLEM THAT I AM EXPERIENCING IS THAT THE DEALERSHIP WANTS TO CHARGE AN ABSORBENT AMOUNT OF MONEY TO CHANGE THE SPARK PLUGS, AND IF ANY BREAK, ITS AN EXTRA $100 TO REMOVE EACH BROKEN PLUG. THAT COULD POTENTIALLY BE AN ADDITIONAL $800 EXTRA TO CHANGE THE SPARK PLUGS. THAT IS ABSOLUTELY LUDICROUS FOR FORD TO CHARGE AN OWNER FOR SUCH A TASK! ALSO IT IS IMPORTANT TO NOTE THAT THE DEALERSHIP THAT I PURCHASED THE TRUCK FROM OBVIOUSLY KNEW ABOUT THIS ISSUE AND NEGLECTED TO INFORM ME IN ANY FASHION. I AM CONSIDERING TAKING LEGAL ACTION AS I BELIEVE THE DEALER SHOULD BE LIABLE TO COVER THE COST OF THIS TASK, AS THEY DID NOT DISCLOSE THESE PROBLEMS THAT ACCORDING TO THE DEALER HAD TO BE ADDRESSED WITHIN 10,000 ADDITIONAL MILES. THAT IS A VERY SHORT AMOUNT OF MILES TO DRIVE FOR SUCH A MAJOR EXPENDITURE. I DO BELIEVE THAT I SHOULD HAVE TO PAY A TYPICAL FEE FOR PARTS AND SERVICE TO REPLACE THE SPARKPLUGS AS THEY ARE A MAINTENANCE ITEM. HOWEVER, I BELIEVE THAT IF THE DEALER HAS ANY PROBLEM CHANGING THE SPARKPLUGS, IT SHOULD REST ON THEIR SHOULDERS TO COVER THOSE COSTS. *KB