NHTSA Complaint #10452114 — 2008 VOLKSWAGEN JETTA

THIS VEHICLE WAS PURCHASED APPROXIMATELY SEPTEMBER 2008, AND TO DATE HAS EXPERIENCED FIVE (5) FAILURES OF THE ELECTRONIC DOOR LOCKING/UNLOCKING MECHANISMS OF THREE OF THE FOUR DOORS OF THE VEHICLE AND IN SOME CASE MULTIPLE FAILURES. I AM CURRENTLY EXPERIENCING FAILURE NUMBER SIX (6). THE FAILURE OF THE LOCKING/UNLOCKING MECHANISMS IS A SAFETY ISSUE AS THESE FAILURE HAVE AT TIME PREVENTED BEING ABLE TO EXIT THE VEHICLE AND IN THE CASE OF AN EMERGENCY IT IS A SERIOUS THREAT TO MY SAFETY. ADDITIONALLY, I'M UNABLE TO LOCK THE VEHICLE WHENEVER I GO ANYWHERE THUS PUTTING ANYTHING IN THE VEHICLE AT RISK OF LOSS FROM THEFT. THE DEALER'S SOLUTION IS TO REPLACE THE LOCKING MECHANISMS AS THEY FAIL AND AS THE VEHICLE IS NO LONGER UNDER WARRANTY IT'S COST ROUGHLY $370.00 PER INCIDENT. BELOW IS A SUMMARY OF THE FAILURES EXPERIENCED THUS FAR. I HAVE COPIES OF THE SERVICE RECORDS AVAILABLE. 2008 JETTA DOOR LOCK FAILURES: DATE RO # ITEM RESPONSIBLE PARTYCOST 11/16/09 116190DRIVERS SIDE FRONT DOOR LOCK REPLACED WARRANTY 03/02/10 118212LEFT REAR DOOR LOCK REPLACED WARRANTY 08/03/10 121525RIGHT REAR DOOR LOCK DIAGNOSED WARRANTY 08/06/10 121609RIGHT REAR DOOR LOCK REPLACED WARRANTY 06/01/11 129079LEFT REAR DOOR LOCK DIAGNOSIS CUSTOMER PAID $69.00 06/01/11 129247LEFT REAR DOOR LOCK REPLACED CUSTOMER PAID $303.09 10/18/11 132986DRIVERS SIDE FRONT DOOR LOCK REPLACED CUSTOMER PAID $367.25 03/15/12 RIGHT REAR DOOR LOCK BEGINNING TO FAIL. DOOR LOCK FAILUREOCCURANCES DRIVERS SIDE FRONT 2 LEFT REAR 2 RIGHT REAR 2 *TR