NHTSA Complaint #10451113 — 2008 PONTIAC TORRENT

I PURCHASED A NEW SET OF BRIDGESTONE TIRES IN FEBRUARY 2010 THAT WERE RATED AT 80,000 MILES. I HAD THEM ROTATED ON A REGULAR BASIS. I JUST WENT IN FOR ANOTHER TIRE ROTATION WHICH DISCOUNT TIRE REFUSED TO PERFORM DUE TO THE UNSAFE CONDITION OF MY TIRES. I ONLY GOT 36,982 MILES OUT OF THE BRIDGESTONE TIRES, WHICH WERE SUPPOSED TO BE RATED AT 80,000 MILES. IN ADDITION TO THE FACT THAT I DID NOT GET EVEN CLOSE TO THE NUMBER OF MILES RATED ON THE TIRES, I FOUND OUT THAT BRIDGESTONE HAD CHANGED THE RATING ON THE TIRES TO 0 MILES. I AM DISAPPOINTED THAT BRIDGESTONE DID NOT INFORM ME, AS THE CUSTOMER, OF THIS QUALITY/SAFETY CONCERN ON THE TIRES. INSTEAD I HAD TO HEAR OF THE PROBLEM WITH THE TIRES FROM DISCOUNT TIRE AT THE TIME OF ROTATION. LASTLY, THE FACT THAT BRIDGESTONE CHANGED THE RATING ON THE TIRES FROM 80,000 MILES TO 0 MILES IS AN ACKNOWLEDGEMENT FROM THE BRIDGESTONE COMPANY THAT THERE IS A WEAR CONCERN WITH THESE TIRES. DISCOUNT TIRE INFORMED ME THAT BRIDGESTONE WOULD ONLY GIVE ME CREDIT FOR $37.00 TOWARD THE PURCHASE OF EACH NEW TIRE. A WEAR CONCERN SUCH AS THIS WOULD MAKE ME EXPECT A RECALL NOTICE AND NEW TIRES WOULD BE PROVIDED TO ME AT THE EXPENSE OF BRIDGESTONE. THIS IS A SAFETY ISSUE AND I AM APPALLED AT BRIDGESTONE'S CONDUCT. OBVIOUSLY BRIDGESTONE DOES NOT STAND BEHIND THEIR TIRES. I HAVE DONE MY PART AND ROTATED THE TIRES ON THE SCHEDULE: ROTATED: SEPTEMBER 2010 AT 56,018, ROTATED:MARCH 2011 AT 64729, ROTATED: MAY 2011 AT 67,866, ROTATED: SEPTEMBER 2011 AT 74,296, NEW TIRES PURCHASED: MARCH 2012 AT 83,620. *TR *JS