NHTSA Complaint #10451085 — 2010 MAZDA MAZDA3

I AM THE ORIGINAL OWNER OF THIS VEHICLE, PURCHASED BRAND NEW. IN JANUARY 2012 THE HEATER WHEN TURNING ON MADE A LOUD CLICKING SOUND FOR APPROX. 20 TO 30 SECONDS, EACH TIME. UPON RESEARCH ON THE INTERNET, LOCAL MECHANICS, I FOUND OUT THE HEATER BLEND DOOR ACTUATOR IS THE PROBLEM. I WAS GOING TO REPLACE IT, BUT UPON FURTHER INVESTIGATION I FOUND THAT THIS HEATER ASSEMBLY IS NOT ONLY USED BY MAZDA, NISSAN, TOYOTA, CHEVY, FORD, AND LEXUS. THIS HEATER IS KNOWN TO HAVE THIS DESIGN ERROR. I THEN DECIDED TO HAVE THE MAZDA DEALER CHANGE IT FOR $130.00. THE DEALER THEN TOLD ME THE WHOLE ASSEMBLY NEEDED CHANGING FOR $250.00 PLUS LABOR. THIS ASSEMBLY WAS KNOWN FOR THIS. ALSO THE DEALER HAD UNPLUGGED THE HEATER BLEND DOOR ACTUATOR BECAUSE THIS UNIT IS KNOWN TO START A FIRE IN THE VEHICLE. THIS MADE ME EXTREMELY NERVOUS. I CONSIDER THIS TO BE AN UNSAFE VEHICLE. *TR *JS