NHTSA Complaint #10450582 — 2002 SUBARU IMPREZA

WHILE PULLING INTO MY DRIVEWAY AT ABOUT 3-5 MPH IN AUGUST 2011, THE RIGHT FRONT LOWER CONTROL ARM BROKE DUE TO CORROSION. WHEN THIS HAPPENED IT BROKE THE SWAY BAR LINKS THAT CONNECT TO THE CONTROL ARM. THE MECHANIC THAT SPECIALIZES IN SUBARUS IN MY AREA FOUND THAT THE SUB FRAME WAS ALSO ROTTED OUT DUE TO CORROSION (THE CONTROL ARMS BOLT TO THE SUB FRAME). HE REPLACED THE SUB FRAME, BOTH LEFT & RIGHT LOWER CONTROL ARMS, AND BOTH LEFT & RIGHT SWAY BAR LINKS IN ORDER TO GET BACK TO A ROAD SAFE VEHICLE. IN NOVEMBER 2011 I WAS NOTIFIED BY SUBARU THAT THERE WAS A RECALL CAMPAIGN WVX-34 , NHTSA RECALL NO.11V-464 FOR THE LOWER CONTROL ARMS. I SUBMITTED ALL NECESSARY INFORMATION UNDER PARAGRAGH TITLED "IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR" AND NEVER HEARD FROM SUBARU (THEY SAID "IT MAY TAKE UP TO 60 DAYS"). AFTER 90+ DAYS I EMAILED THEM ONLY TO FIND OUT ON FEB 21, 2012, "I HAD THE OPPORTUNITY TO REVIEW YOUR CLAIM AND UNFORTUNATELY, IT APPEARS THAT YOUR REQUEST FOR REIMBURSEMENT WAS DENIED BASED ON THE FACT THAT THE PART THAT WAS REPLACED IS NOT AN AFFECTED COMPONENT OF THIS RECALL ." I RESPONDED, " PLEASE REVIEW THE REPAIR ORDER AGAIN. BOTH LOWER CONTROL ARMS WERE REPLACED ( THE RIGHT ACTUALLY BROKE AND THE LEFT WAS RUSTED THROUGH) THAT IS EXACTLY WHAT THE RECALL IS ABOUT. IT WAS FURTHER FOUND THAT THE SUB FRAME WAS ALSO ROTTED THROUGH. THE CONTROL ARMS BOLT TO THE SUB FRAME, SO JUST REPLACING THE CONTROL ARMS WOULD NOT HAVE MADE THE VEHICLE ROAD WORTHY." I RECEIVED A CHECK FOR $723 WITH NO EXPLANATION WHAT WAS BEING COVERED (IT COST ME $1449.36 FOR REPAIRS). I CALLED SUBARU AND WAS TOLD THAT COVERED BOTH LOWER CONTROL ARMS AND $100 TOWING. I AGAIN ASKED FOR THE CLAIM TO BE REVIEWED AND THEY SAID THEY WOULD NOW PAY FOR THE LINKS BUT NOT THE SUB FRAME. YOU CAN'T SAFELY BOLT NEW CONTROL ARMS TO A ROTTEN SUBFRAME. SUBARU NEEDS TO INSPECT AND REPAIR THIS ALSO AND PAY!!! *TR