NHTSA Complaint #10450476 — 2010 FORD EDGE

ORIGINALLY THE TRANSMISSION WOULD INTERMITTENTLY JERK WHEN IT WOULD DOWN SHIFT AT LOW SPEEDS, PRIMARILY GOING UP A HILL. SINCE THAT TIME, THE TRANSMISSION NOW INTERMITTENTLY SLIPS WHEN PULLING OUT FROM A STOP SIGN INTO TRAFFIC. THIS CONDITION IS UNSAFE AS ONCOMING TRAFFIC APPROACHES AND THE VEHICLE JUST BARELY MOVING. THIS 2010 EDGE HAS BEEN BACK TO FAMILY FORD ON FOUR OCCASIONS FOR THIS CONDITION WITH NO RESOLUTION. DURING THE LAST VISIT [XXX] THE SERVICE MANAGER STATED FORD MOTOR COMPANY WOULD DO NOTHING ABOUT THE INTERMITTENT PROBLEM UNLESS HE COULD VERIFY THE COMPLAINT. HE PUT BETWEEN 1200 AND 1500 HIGHWAY MILES ON THE VEHICLE AT INTERSTATE SPEEDS, EVEN AFTER TELLING HIM IT WAS INTERMITTENT AT LOWER SPEEDS. ON AN INTERMITTENT BASIS, THE TRANSMISSION IN THIS EDGE STILL EXHIBITS JERKING WHEN DOWN SHIFTING AND STILL SLIPS WHEN PULLING OUT FROM A STOP SIGN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR