NHTSA Complaint #10450230 — 2002 NISSAN ALTIMA

OUR FIRST PROBLEM CAME WHEN THE ALTIMA HAD SEVERAL HOLES BLOWN INTO THE ENGINE WHEN THE CATALYTIC CONVERTER FAILED TO HOLD UP BECAUSE OF A DEFECTIVE DESIGN IN THE ENGINE. I DID TAKE THE CAR IN FOR THE RECALL, BUT WHAT THEY DID NOT FIX THE ISSUE, AND MY MECHANIC TOLD ME I WAS FORTUNATE THAT THE ENTIRE CAR DID NOT SET ON FIRE OR THAT IT DIDN'T HAPPEN WHEN I WAS ON A HIGHWAY. I FOUGHT HARD AND SPOKE TO PERSON AFTER PERSON AND FINALLY FOUND THE PRESIDENT OF CUSTOMER RELATIONS NUMBER(4 WEEKS INTO CALLING), THEY TOLD ME THAT BECAUSE I HAD KEPT SUCH GREAT RECORDS OF OUR SERVICE HISTORY THAT THEY WOULD REPLACE MY ENGINE. NOW I HAVE A NEW DEFECT IN THIS CAR. THE METAL FLOOR PAN HAS A DEFECT AND THERE HAS BEEN NO RECALL! THERE ARE ACTUALLY HUGE HOLES IN THE FLOOR OF MY CAR THAT COULD PROVE DEADLY AND MAKE MY CAR NOT ROAD WORTHY. THEY ARE ASKING $2,000 TO $3,000 TO FIX THIS!!! FRAUD. I AM SO LIVID. THIS CAR HAS BEEN ONE NIGHTMARE AFTER ANOTHER. I WANT TO FEEL AS IF MY FAMILY IS SAFE IN THE CAR I AM DRIVING. WHO WORRIES THAT THE FLOOR MIGHT FALL OUT FROM UNDERNEATH THEM WHEN THEY ARE DRIVING??? OR HEAVEN FORBID, SOMETHING HIT THE BOTTOM AND COME RIGHT INTO THE CAR! I'M SO ANGRY ABOUT THIS CAR. PLEASE TELL ME THAT I AM NOT HELPLESS. *TR