NHTSA Complaint #10449796 — 2009 HONDA ACCORD

2009 HONDA ACCORD. CONSUMER WRITES IN REGARDS TO REPAIRS RELATED TO REMOTE START AND MAIN FUSE *TGW THE CONSUMER STATED WHEN SHE PURCHASED THE VEHICLE, SHE PURCHASED A HONDA CARE VEHICLE SERVICE CONTRACT EXTENDED WARRANTY. THE VEHICLE CAME EQUIPPED WITH A REMOTE START. HOWEVER, ON NOVEMBER 13, 2011, HER SON WAS UNABLE TO START THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER, WHERE IT WAS DETERMINED A MAIN FUSE HAD BLOWN, POSSIBLY DUE TO THE REMOTE START. THE FUSE WAS REPLACED. HOWEVER, ON DECEMBER 9, 2011, THE VEHICLE BROKE DOWN AGAIN, AND HAD TO BE TOWED TO THE DEALER. IT WAS DETERMINED, A WIRE IN THE REMOTE START BLEW THE MAIN FUSE AGAIN. HOWEVER, THE CONSUMER HAD TO PAY $241.31 FOR THE REPAIRS. THE DEALER REFUSED TO THE HONOR THE EXTENDED WARRANTY THE CONSUMER PURCHASED, BECAUSE THEY WERE CONCERNED THAT THE REMOTE START WAS AN AFTER MARKET COMPONENT. IT WAS DETERMINED, THAT THE SELLING DEALER DID IN FACT INSTALL THE REMOTE START THROUGH AN AUTHORIZED REPRESENTATIVE. *JB