NHTSA Complaint #10449738 — 2007 TOYOTA HIGHLANDER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10449738
Vehicle	2007 TOYOTA HIGHLANDER
Component	STEERING
Date of Incident	February 13, 2012
Date Filed	February 29, 2012
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

AT 68,000 MILES, MY TOYOTA HIGHLANDER STEERING HAS BECOME VERY LOOSE. THE STEERING WHEEL PLAY IS ABOUT TWO INCHES. DEALER TELLS ME NO RECALLS, BUT, AFTER MAKING HUNDREDS OF THOUSANDS OF THESE UNITS, ONE BAD ONE IS BOUND TO OCCUR. UNFORTUNATELY, I GOT THE BAD ONE. DEALER ADMITS THE VEHICLE HAS BEEN VERY WELL TAKEN CARE OF. IT IS OTHERWISE IN EXCELLENT CONDITION. I AM 73 YEARS OLD AND DRIVE VERY CAREFULLY. NO ACCIDENTS OR ABUSE OF THE VEHICLE. NO TICKETS OR ACCIDENTS IN 55YEARS. WHY WOULD A VEHICLE I HAVE MAINTAINED WELL AND TAKEN CARE OF SUDDENLY DEVELOP A BAD STEERING RACK? ESPECIALLY SINCE TOYOTA CLAIMS TO HAVE EXCELLENT RELIABILITY. I DO NOT FEEL THIS VEHICLE IS SAFE. IT WONDERS ALLOVER THE ROAD. *TR

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