NHTSA Complaint #10449219 — 2008 HONDA ODYSSEY

ON APPROXIMATELY NOVEMBER 5, 2011 MY HUSBAND WENT OUT TO OUR 2008 HONDA ODYSSEY TO RETRIEVE SOME ITEMS. HE OPENED THE REAR LIFTGATE AS USUAL AND WHILE HE WAS RETRIEVING THE BAGS THE REAR DOOR GAVE WAY FALLING ONTO HIS BACK. THE STRUTS THAT HOLD THE DOOR UP FAILED AND CAN NO LONGER SUPPORT THE WEIGHT OF THE DOOR. NOT ONLY IS IT DIFFICULT TO LIFT THE DOOR, BUT MY HUSBAND AND I HAVE SINCE BEEN USING A PIECE OF WOOD TO HOLD UP THE DOOR WHEN NEEDED. I UNDERSTAND THERE IS A RECALL OF CERTAIN 2008-2009 HONDA ODYSSEY REAR LIFTGATE STRUTS FOR THIS EXACT SAME PROBLEM( NHTSA CAMPAIGN ID# 12V062000). HOWEVER, I WAS TOLD BY THE STAFF AND MANAGER AT PHILLIPSBURG EASTON HONDA THAT THIS RECALL DOES NOT APPLY TO MY VEHICLE EVENTHOUGH IT HAS THE SAME EXACT PROBLEM LISTED IN THE RECALL. *TR