NHTSA Complaint #10448629 — 2002 CHEVROLET CORVETTE

PROBLEM WITH:BOB STEELE CHEVROLET 2800 WEST HIGHWAY 520 COCOA, FL 32926 WHAT:2002 CORVETTE [XXX] FACTORY RECALL:ID #51397, STEERING COLUMN LOCKING TIME LINE: 15 DEC 09CALLED FOR APPOINTMENT SERVICE REP SAID BRING CAR IN MAX 45 MIN WAIT. 15 DEC 09 1PMCAR DELIVERED TO DEALER FOR FACTORY RECALL WORK 15 DEC 09 3:36CAR READY, COMPLAINED TO SERVICE ADVISOR THAT: CARPET LAID BACK CPU NOT REINSTALLED DASH ALL FEATURES DEAD 17 DEC 09 CAR TOWED TO DEALER FOR REPAIR OF STEERING COLUMN LOCKED 17 DEC 09DEALER INSTALLED PART # 8865311 THIS PART IS NOT NEEDED IF BY PASS WAS INSTALLED 15 DEC 09 01/31/12TOOK CAR TO ROSNER CHEVROLET FOR STEERING COLUMN SERVICE LIGHT ON. 01/31/12DEALER REPAIR PERSON FOUND PART #19244027 BY PASS HARNESS LAYING IN WIRES NOT INSTALLED 02/02/12DEALER INSTALLED BYPASS HARNESS IN CAR ALL FEATURES OF CAR NOW WORKS CAR RUN THE BEST IN YEARS 2 FEB 12CONTACTED CHEVROLET CUSTOMER RELATIONS REQUEST [XXX] 6 FEB 12SENT VIA FAX ALL DOCUMENTS 8 FEB12TOLD BY REP VIA PHONE, THAT MY CLAIM WAS TO OLD NOT GONG TO DO ANYTHING ABOUT PROBLEM ASKED TO SPEAK TO DISTRICT PERSON AND WAS TOLD THAT COULD NOT HAPPEN. CASE IS CLOSED CONCLUSIONSTEEL NEVER INSTALLED THE BYPASS, IF SO THE STEERING LOCK ACTUATOR WOULD NOT BE NEED ON 17 DEC 09 DUE TO BY PASS INSTALLED ON 15 DEC 09.THIS WAS A PROBLEM THAT COULD HAVE CAUSE A CRASH WITHOUT ANY WARNING PER GM RECALL#51397 PLUS STEEL CHARGED GM FOR WORK NEVER DONE, AND ME FOR PARTS AND LABOR NOT NEEDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR