NHTSA Complaint #10448558 — 2008 VOLVO C30

VISIBILITY issue reported to NHTSA

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Complaint Details

ODI Number	10448558
Vehicle	2008 VOLVO C30
Component	VISIBILITY
Date of Incident	February 10, 2012
Date Filed	February 20, 2012
Mileage	33,598 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

FRONT DRIVER'S SEAT HEADREST ENGAGED VISOR IN STOWED POSITION WHEN SEAT PUSHED FORWARD TO ENTER REAR SEAT. THIS CAUSED THE MIRROR INSIDE THE VISOR TO SHATTER. WE DID NOT REALIZE THIS HAD OCCURRED UNTIL AFTER MY WIFE WAS DRIVING, LOWERED THE VISOR, AND GLASS SHARDS FELL ON HER LAP. THANKFULLY THEY DID NOT FALL IN HER FACE/EYES. THIS DID NOT CAUSE A WRECK, BUT WE'RE CONCERNED THAT THIS COULD CAUSE FUTURE ACCIDENTS. WE CONTACTED VOLVO USA, AND THEY ACKNOWLEDGED PRIOR REPORTS OF SIMILAR INCIDENTS, BUT STATED THAT THE DAMAGE WAS NOT COVERED BY THE WARRANTY, AND ESSENTIALLY THEY TOOK NO RESPONSIBILITY. THIS IS UNFORTUNATE, AS I BELIEVE THIS TO BE A CRITICAL DESIGN FLAW THAT COULD CAUSE A FATAL ACCIDENT. I NOTIFIED VOLVO USA THAT I HAD NO CHOICE BUT TO FILE THIS CLAIM WITH NHTSA, IN AN EFFORT TO ALERT OTHER DRIVERS OF POTENTIAL RISKS. *TR

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