NHTSA Complaint #10448243 — 2006 TOYOTA PRIUS

MY PRIUS HAS ALWAYS HAD ISSUES WITH THE BRAKES MAKING A CLICKING SOUND WHEN STOPPED AT A LIGHT, ETC. I HAVE COMPLAINED FROM DAY ONE AND ALWAYS BEEN TOLD IT WAS NORMAL. BY 2008 THE BRAKES WERE NOT WORKING WELL AT TIMES AND THE PEDAL WOULD GO ALMOST TO THE FLOOR AT TIMES AND NOT AT OTHERS. THE DEALERSHIP CHECKED THIS AND TOLD ME THERE WERE NO PROBLEMS. IN FEB 2008 THE BRAKES COMPLETELY FAILED WHILE I WAS DRIVING ON A CITY STREET AND THE PEDAL WENT ALL THE WAY TO THE FLOOR AND I HIT THE CAR IN FRONT OF ME. THE DEALERSHIP AGAIN SAID THAT THERE WERE NO PROBLEMS AND THAT THE BRAKES WERE FINE. I HAVE HAD NUMEROUS INCIDENTS SINCE WITH THE PEDAL GOING ALMOST TO THE FLOOR AT TIMES AND NOT AT OTHERS. IF I HIT POTHOLES OR AM ON REALLY ROUGH STREETS THE TRACTION CONTROL LIGHT COMES ON AND I LOSE COMPLETE CONTROL OF THE VEHICLE FOR A FEW SECONDS WITH THE INABILITY TO BRAKE. THE DEALERSHIP HAS REPEATABLE SAID THERE ARE NO ISSUES WHEN THEY CHECK THE CAR. THIS WEEK, ON MONDAY, THE BATTERY DIED AND I TOOK IT TO THE DEALERSHIP FOR A REPLACEMENT. AS ALWAYS, I ASKED THEM TO CHECK THE BRAKES AND NOW THEY SAY THERE IS A MAJOR ISSUE WITH THE BRAKE ACTUATOR THAT COULD CAUSE INTERMITTENT LOSS OF BRAKING ABILITY AND THAT THE CAR IS NOT SAFE TO DRIVE. SINCE THE CAR ISN'T UNDER WARRANTY NOW (BUT WAS WHEN THE ACCIDENT OCCURRED) THEY DON'T WANT TO PAY FOR THE REPAIR. THEY PUT ME IN A RENTAL CAR FOR THE PAST THREE DAYS SINCE THEY SAID MY CAR WASN'T SAFE TO DRIVE. TODAY THEY DECIDED THEY WEREN'T PAYING FOR THE REPAIR, AFTER TALKING WITH "CORPORATE", AND THAT THE CAR IS SAFE TO DRIVE WITHOUT THE REPAIR! WHEN I CHECK THE NHTSA SITE I SEE LOTS OF SIMILAR COMPLAINTS ABOUT THE 2006 PRIUS AND AM EVEN MORE CONCERNED THAN EVER. IF YOU HAVE EXPERIENCED A SIMILAR PROBLEM, PLEASE TAKE THE TIME TO FILE A COMPLAINT TO FORCE AN INVESTIGATION OF YET A NEW ISSUE WITH TOYOTA AND SAFETY ISSUES! *TR