NHTSA Complaint #10448128 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10448128
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	January 20, 2012
Date Filed	February 16, 2012
Mileage	330 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

AFTER MAKING RIGHT TURN OUT OF DRIVEWAY, TRAVELED STRAIGHT FOR APPROXIMATELY 300-400 YARDS AND POWER STEERING FAILED. WARNING LIGHT CAME ON. HAD TO STOP AT STOP SIGN...COULD NOT STEER CAR - VERY DIFFICULT TO STEER WITHOUT ASSIST. I MANAGED TO TURN IT AROUND, GOT BACK TO MY DRIVEWAY. POWER STEERING DID NOT RETURN. CALLED FORD ROADSIDE ASSISTANCE - TOW TRUCK DRIVER HAD DIFFICULTY STEERING THE CAR TO GET IT ON TRUCK...POWER ASSIST RETURNED. DEALER WAS NOT ABLE TO DUPLICATE, RESEARCHED WITH FORD TECHNICAL ASSISTANCE AND FOUND "NO CAUSE." THEY CALLED IT A FLUKE AND RETURNED CAR TO ME. SECOND INCIDENT OCCURRED IN SAME FASHION ON FEB. 14, 2012. AFTER RETURNING TO MY DRIVEWAY THE SECOND TIME, THE POWER ASSIST RETURNED TO FUNCTION. DEALER IS NOT SURE THAT BRINGING THE CAR IN WILL HELP THEM FIND OR FIX THE PROBLEM. FORD CUSTOMER SERVICE AGENT STATED IN EMAIL THAT "IT COULD VERY WELL BE A FLUKE" AND IS NOT OFFERING ANY FURTHER SOLUTIONS. I NEED HELP IN GETTING THIS FIXED. *TR

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