NHTSA Complaint #10448043 — 2003 CHEVROLET TAHOE

I WAS DRIVING MY 03 TAHOE, WHEN AN EXPLOSION WENT OFF IN MY VEHICLE. MY ENTIRE BACK END OF MY TAHOE WAS LITERALLY BLOW TO BITS. THERE WERE NO OTHER VEHICLES OR PEOPLE AROUND ME. I IMMEDIATELY CALLED THE POLICE DEPT. THEY WERE SHOCKED TO SEE THE CONDITION OF MY VEHICLE AND SAID IT LOOKED TO THEM, THAT IT WAS A CHEVY MALFUNCTION OF SOME SORT. I CALLED MY INSURANCE COMPANY RIGHT AWAY. THEY CAME OUT AND TOWED THE VEHICLE. THEY WERE ALSO SHOCKED TO SEE THE DAMAGE, AND HAD NO IDEA WHAT OR WHY IT HAD HAPPENED. AFTER ASSESSING ALL THE DAMAGE THEY FOUND IT WOULD COST $2000 TO FIX THE DAMAGE. INS. SAID THEY WERE WILLING TO COVER THE DAMAGE, WE HAD TO PAY A $500 DEDUCTIBLE. I HAVE FIVE KIDS WHO ARE NORMALLY IN THE TRUCK WITH ME, THANK GOD THAT MORNING, THEY WERE NOT. GLASS WAS BLOWN ALL OVER THE INSIDE OF MY TRUCK, THE NOISE ALONE WOULD HAVE DAMAGED THEIR EARS, MINE WERE RINGING ALL DAY. I ALSO CONTACTED CHEVY'S CUSTOMER SERVICE LINE. I SPOKE WITH AN AGENT THERE WHO AS NO HELP, ASKED TO SPEAK TO HER SUPERVISOR, AND SHE WAS NO HELP. I THEN ASKED FOR WHOEVER WAS ABOVE HER, AND I WAS TOLD THERE WAS NO ONE ELSE TO HELP ME. I ASKED FOR A NAME, A PHONE NUMBER, AN EMAIL ANYTHING FOR SOMEONE WITH MORE AUTHORITY AND WAS TOLD THAT THERE WAS NO ONE. THIS IS WRONG! WHAT IF I HAD BEEN DRIVING DOWN I95, OR WHAT IF I HAD MY CHILDREN WITH ME?? THEN ID BE SUING CHEVY FOR MILLIONS! IM ASKING IS THAT THEY COVER THE $500 DEDUCTIBLE SINCE THIS IS OBVIOUSLY SOMETHING THAT IS A SAFETY ISSUE. THIS WASN'T NORMAL WEAR AND TARE, THIS WASN'T SOMETHING THAT WAS JUST OUT OF WARRANTY AND ISN'T COVERED. THIS IS CRAZY! THIS IS OBVIOUSLY A CHEVY DEFECT AND NEEDS TO BE ADDRESSED. I AM SENDING PICTURES SO YOU CAN SEE HOW HORRIBLE THIS WAS. THIS WASN'T JUST THE BACK GLASS SHATTERED, THIS WAS LIKE A BOMB LITERALLY BLEW OFF MY BACK DOOR, WHILE I WAS DRIVING. CHEVY NEEDS TO TAKE RESPONSIBILITY FOR THIS. *TR