NHTSA Complaint #10448013 — 2005 TOYOTA SIENNA

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10448013
Vehicle	2005 TOYOTA SIENNA
Component	STRUCTURE:BODY:DOOR
Date of Incident	February 1, 2010
Date Filed	February 15, 2012
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

I HAVE HAD TROUBLE WITH MY PASSENGER SIDE POWER SLIDING DOOR FOR THE LAST 12-18MONTHS. FIRST THE DOOR WAS STUCK AND WOULDN'T OPEN. A TRIP TO TOYOTA RESULTED IN HAVING THE MECHANISMS REPLACED. FORTUNATELY I WAS UNDER WARRANTY AT THE TIME. NOW THE DOOR OPENS AND PARTIALLY SHUTS BUT WILL NOT LATCH FOR A COMPLETE CLOSE. A TRIP TO TOYOTA SAYS THAT THE LATCHING MECHANISM HAS GONE BAD AND WILL COST $875 TO FIX. THE OTHER ISSUE IS THAT THE DOORS FREEZE SHUT IN THE WINTER. ANYTIME WE HAVE SNOW OR RAIN AND THEN THE TEMPERATURE DROPS, THE DOORS ARE FROZEN SHUT. I HAVE COMPLAINED ABOUT THIS TO TOYOTA ON MULTIPLE OCCASIONS AND I WAS TOLD THEY COULD LUBRICATE THE DOORS. YEAH, WELL, THAT DOESN'T WORK EITHER. THEY HAVE BEEN WARNED THAT IF MY KIDS ARE IN THE CAR AND I CANNOT GET THEM OUT IN CASE OF AN EMERGENCY BECAUSE THE DOORS ARE FROZEN, THAT I WILL SUE TOYOTA. *TR

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