NHTSA Complaint #10447030 — 2010 FORD FUSION

SINCE I PURCHASED MY FORD FUSION IN 2010, I HAVE HAD NOTHING BUT PROBLEMS. NOT ONLY MECHANICAL BUT, ALSO WITH THE DEALERSHIP. MY CAR SHUTS OFF WHILE DRIVING ALL THE TIME. ADDITIONALLY, IT SHAKES AND JERKS. THE DEALERSHIP INITIALLY WAS RESPONSIVE TO MY CALLS AND CONCERNS. FOR THE LAST FEW MONTHS, THAT HAS NOT BEEN THE CASE. THE CAR HAS BEEN IN THE SHOP FIVE DIFFERENT TIMES, TO INCLUDE TODAY ? ALL FOR THE SAME THING AS LISTED ABOVE. EACH TIME, I WAS TOLD THEY HAD FIXED THE ISSUE. IN ADDITION, THEY SAID THEY WOULD WASH/FILL UP THE GAS TO WHERE I LEFT IT. THIS WAS DONE CORRECT ONCE. AT ONE POINT, MY CAR WAS IN THE SHOP FOR A MONTH. THEY DECIDED THE TRANSMISSION NEEDED TO BE REPLACED ? WHICH THEY WOULD DO FREE OF CHARGE. ON THE DAY THIS REPAIR WAS TO BE MADE, THEY ALL OF A SUDDEN CHANGED THEIR MINDS AND RENEGED ON THAT COMMITMENT - CLAIMING THEY HAD FOUND THE REAL ISSUE WHICH, AS IT TURNS, OUT THEY DID NOT. WHEN I HAD COME TO PICK UP MY VEHICLE, I FOUND A PACK OF CIGARETTES IN MY MIDDLE CONSOLE ALL HALF SMOKED. OBVIOUSLY, SOMEONE WAS SMOKING IN MY CAR WHICH SHOULD NOT BE ALLOWED. *TR SINCE I WAS GETTING NOWHERE, THE SERVICE MANAGER SUGGESTED I FILE A CLAIM WITH THE FORD REPLACEMENT CAR PROGRAM. I WAS TOLD BY DJ, KOON? SALES MANAGER, THE REPLACEMENT PROCESS SHOULD TAKE ONLY A WEEK. HE EVEN SUGGESTED THAT I SHOULD NOT MAKE ANOTHER PAYMENT ON MY VEHICLE. I STARTED THIS CLAIM PROCESS ON DECEMBER 1, 2011. I WAS FINALLY SENT A BREAKDOWN WORKSHEET FROM CORPORATE, IN PARTICULAR, JEFF TERRELL, ON FEBRUARY 3, 2012. HE STATED I WOULD NEED TO PAY NEARLY $6,000 UP FRONT FOR THE USED MILES ON MY CAR. ALSO, HE SAID IN ORDER FOR THEM TO SET ME UP WITH A REPLACEMENT VEHICLE, I WOULD HAVE TO TAKE OUT ANOTHER LOAN. I WROTE HIM BACK IMMEDIATELY ON FEBRUARY 3, 2012 AND AGAIN TODAY, FEBRUARY 7, ASKING HOW HE CAME TO THAT AMOUNT. I HAVE YET TO HEAR BACK FROM HIM. *TR