NHTSA Complaint #10446731 — 2005 FORD ESCAPE

2005 ESCAPE WITH A RUSTED OUT RIGHT REAR FENDER WELL AND SHOCK MOUNT. I CHECKED WITH ATCHINSON FORD ABOUT ANY RECALLS, NONE. I CALLED A COUPLE BODYSHOPS IN THE AREA. THEY KNOW OF THIS PROBLEM AND COULD QUOTE ME THE TWO PARTS NEEDED, ALONG WITH THE 15 HOURS TO REPLACE/REPAIR IT. THEY SAID THAT THEY FIXED 2004, 2005, & 2006 MODELS WITH THIS PROBLEM. TODAY I WENT OUT INTO OUR WORK PARKING LOT AND LOOKED AT OUR Q.C. MANAGER'S 2005 ESCAPE. AND WE FOUND THE SAME THING HAPPENING TO HIS. IF I COULD ATTACH PICTURES I WOULD. MY ESCAPE IS 7 YEARS OLD AND HAS 115,000 MILES, HOWEVER I DON'T THINK THAT THE BODY STRUCTURE SHOULD CORRODE AWAY, LEAVING THE TOP SHOCK MOUNT READY TO BREAK FREE MAKING THE VEHICLE UNSAFE TO DRIVE. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESS. I EMAIL FORD AND THIS WAS THERE RESPONSE: I UNDERSTAND THAT YOU ARE EXPERIENCING RUST ISSUES ON THE RIGHT REAR FENDER AND SHOCK MOUNTS OF YOUR VEHICLE. I APOLOGIZE FOR THE INCONVENIENCE THIS MAY HAVE CAUSED. I CAN ALSO SEE WHY YOU FEEL THIS IS A MIGHT BE A COMMON ISSUE WITH THE RESEARCH YOU MADE. PLEASE UNDERSTAND, WE SHARE ALL OF OUR VEHICLE CONCERN DOCUMENTATION WITH NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION (NHTSA) AND FORD ENGINEERING. TOGETHER, WE WORK TO FURTHER DETERMINE IF A RECALL OR CUSTOMER SATISFACTION PROGRAMS (CSP) IS NEEDED FOR COMPONENT FAILURES. IF A RECALL OR CSP BECOMES AVAILABLE FOR YOUR VEHICLE, YOU WILL BE NOTIFIED BY U.S. MAIL TO THE CURRENT ADDRESS WE HAVE ON FILE. PLEASE KEEP IN MIND THAT NHTSA, WHICH IS THE FEDERAL AGENCY RESPONSIBLE FOR MOTOR VEHICLE SAFETY IS THE ONLY ORGANIZATION WITH THE AUTHORITY TO ORDER A RECALL OR CSP. IN ADDITION, I FOUND THERE ARE NO WARRANTIES, FIELD SERVICE ACTIONS (RECALLS) / CSPS ON YOUR VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR YOUR CURRENT CONCERN. FORD MOTOR COMPANY. *TR