NHTSA Complaint #10446517 — 2001 HONDA CIVIC

2001 HONDA CIVIC. CONSUMER WRITES IN REGARDS TO AIRBAG CAMPAIGN RECALLS *TGW THE CONSUMER STATED THE AIR BAG LIGHT ILLUMINATED. THE CONSUMER CONTACTING CONTACTED THE DEALER, AND WAS INFORMED NO APPOINTMENT WAS NECESSARY. WHEN THE CONSUMER ARRIVED AT THE DEALER, SHE WAS SUBSEQUENTLY TURNED AWAY. THE ADVISOR, WITHOUT LOOKING AT THE VEHICLE OR CHECKING THE COMPUTER SYSTEM INDICATED THAT A SALVAGED TITLE WAS NOT COVERED UNDER THE RECALL CAMPAIGN AND THERE WOULD BE A $100 TO HAVE THE VEHICLE INSPECTED. THE CONSUMER WAS THEN INFORMED AN APPOINTMENT WAS REQUIRED. THE CONSUMER RETURNED TO THE DEALER FOR AN INSPECTION. AFTER THE VEHICLE WAS INSPECTED, IT WAS DETERMINED THERE WAS AN AIR BAG RECALL. THE CONSUMER DECLINED THE $100 INSPECTION FEE ONCE AGAIN, STATING IT WAS A SERVICE FOR A RECALL. THE CONSUMER STATED SHE NOTICED THE INVOICE STATED "CUSTOMER DECLINED SERVICE OR REPAIR; SRS LIGHT ON DECLINED DIAGNOSTIC".