NHTSA Complaint #10446360 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN THE REAR LIFTGATE WINDOW EXPLODED. THE CONTACT FOUND A TECHNICAL SERVICE BULLETIN UNDER SERVICE BULLETIN NUMBER: TSB-11-2-9 (VISIBILITY:GLASS, SIDE/REAR) BUT WAS TOLD BY THE MANUFACTURER THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 25,400 AND THE CURRENT MILEAGE WAS 26,000.