NHTSA Complaint #10446294 — 2009 GMC ACADIA

THE HEADLIGHT WENT OUT AND GMC QUOTED ME AT APPROXIMATELY $120 TO REPLACE. HUSBAND ATTEMPTED TO REPLACE IT BUT YOU HAD TO TAKE OFF THE WHEEL IN ORDER TO GET TO THE ACTUAL LIGHT. I GAVE GMC THE GO AHEAD TO REPLACE AND THEY CALLED ME BACK AND TOLD ME THAT THE WIRING HAD MELTED AND THAT IT WOULD NOW BE OVER $300 TO DO IT. I TOLD THEM NO AND MADE A COMPLAINT. THEY CALLED ME A FEW DAYS LATER TELLING ME THEY WOULD DO IT BUT I HAD TO PAY $50 DEDUCTIBLE (ASSUMING THEY WENT THROUGH SOME TYPE OF WARRANTY). IT EVENTUALLY BECAME A RECALL AND I AM NOW LOOKING INTO GETTING REIMBURSED FOR MY $50. NOTICED MY CAR STARTED OVER HEATING AND TOOK IT INTO A MECHANIC FRIEND, LET US KNOW THAT THE WATER PUMP NEEDED TO BE REPLACED THIS WAS AT APPROX 45,000 MILES. I DID MY RESEARCH AND THE GMC WARRANTY COVERED THE COST. AT APPROXIMATELY 56-57,000 MILES THE CAR STARTED MAKING A WHINING NOISE WHEN DRIVEN SLOW OR FIRST THING IN THE MORNING WHEN IT WAS COLD. TOOK IT IN TO GMC TO GET IT CHECKED OUT AND IT TURNS OUT THAT THE STEERING RACK HAD A LEAK ON EACH SIDE OF THE WHEELS AND PINIONS, AND POWER STEERING PUMP NEEDED TO BE REPLACED. QUOTE ALMOST $1500 DOLLARS. I COULD NOT AFFORD THAT PRICE SO TOOK IT BACK TO MY MECHANIC TO SEE IF IT WOULD BE CHEAPER. HE ENDED UP REPLACING THE PINIONS AND RACK BUT SAID THE PUMP DID NOT NEED TO BE REPLACED AND ENDED PAYING $600 OUT OF POCKET. I'M HOPING THAT GMC WILL SEE THAT MANY OF US ARE HAVING THE SAME PROBLEM AND WILL MAKE IT A RECALL. I WILL NOT BE BUYING ANYMORE GMC VEHICLES. ALL I WANT IS A RELIABLE CAR THAT WON'T BREAK THE BANK. *KB