NHTSA Complaint #10446136 — 2011 NISSAN JUKE FUEL SYSTEM, GASOLINE

Complaint Details

ODI Number	10446136
Vehicle	2011 NISSAN JUKE
Component	FUEL SYSTEM, GASOLINE
Date of Incident	January 31, 2012
Date Filed	February 1, 2012
Mileage	16,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

I SCHEDULED A SERVICE APPOINTMENT WITH THE DEALERSHIP FOR A RECALL: NHTSA CAMPAIGN ID NO. 11V583000. WHEN I ARRIVED FOR MY APPOINTMENT, I WAS TOLD BY THE SERVICE MANAGER THAT NISSAN HAD "PUT A RESTRICTION" ON THE PART AND THEY COULD NOT GET IT. THEY SAID THEY WOULD CONTACT ME WHEN THEY WERE ABLE TO GET THE PART. I ASKED WHAT A "RESTRICTION" ON A PART MEANS AND THEY SAID NISSAN WOULD NOT SEND THEM THE PART EITHER BECAUSE THERE WAS A SHORTAGE OF PARTS OR BECAUSE THEY WERE TRYING TO "DISTRIBUTE THEM EVENLY." I ASKED WHAT HAPPENS IF I EXPERIENCE AN ENGINE FAILURE AND SHE HAD NO RESPONSE. *TR

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